1) Less Paperwork—With the majority of your company service calls and records kept online, there will be less need for sorting, filing, and storing piles of paper. You could also gain a savings on the amount of printer ink and copier toner, as your staff will be going through less paper.
2) Organize Operations—With online system like Real Time Manager, you can enter service calls online and from there assign it to an available technician.
3) Contact Information—Store pertinent information about employees and clients. No more need to fumble through an address book or rolodex.
4) Communication—Send SMS mass or individual messages to your technicians.
5) GPS Tracking—“Have you always wanted to know where your employees were?” Will now you can. Real Time Manager has integrated Google Maps to enable your company to track its employees through the use of GPS enabled phones. This will give employers insight into the location of their technicians and also save time on service calls, as the nearest free tech can be assigned the job within the online management system.
6) Payment—Keep record of invoices and payment information. Track who owes the company money or who the company owes money.
7) Inventory Control-- Keep track of parts and inventory sold to or by technicians.
8) History—Easily look at all of the services provided to a client, rather than digging through their paper file for service records.
9) Online Storage and Backup—Files will be stored online at the provider’s servers. If the company computers go down, the files will not be lost. Backup will be done by the provider automatically and by request of the company.
10) Online—Since everything will be handled online, all that is really needed on the company’s end is a computer and an internet connection. The company will not need to invest in servers and high end computers, as that service will come from the provider.
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Keep Your Company Data Backed Up with Real Time Manager
One of the biggest fears of keeping precious data on a computer is that it may one day fail, causing you to lose your work and company information. Such a loss can cause revenue losses as you spend the time getting everything up and running again.
With Real Time Manager, your database will be backed up automatically everyday. Your data will never be lost. Real Time Manager also gives you the option of calling the backup yourself from within the software, as well giving you the ability to download a backup copy for yourself in the form of an MS Excel file. With this file you can also reload your downloaded copy of the database should you need to with the “Restore from Backup” option. This will take the MS Excel file you download a reinstate the values it contains.
The aforementioned features are available to administrators from in the Backup section of the Services section. There will be a series of three buttons in this section.
- Backup Now (Will perform the backup on our side)
- Download Last Backup (You will download and store the MS Excel file on your side.)
- Restore from Backup (You can restore your database from your copy of the downloaded MS Excel file.)
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F.A.Q
1. How fast will my email or text message reach my employee?
As soon as you press the email or SMS button, your message will be sent to your employee. The time it takes to reach your employee is determined by the speed of the email service or cellular network.
2. Where does the service go after it’s cancelled?
After you cancel your service, it will appear in the cancelled services link. If you cancelled the service by mistake or need to recall it, simply navigate to the cancelled services page and click the edit button.
3. How do I delete a service provider or sub from the system?
To delete a service provider or sub from the system, navigate to the administrator page. To delete a service simply click on the “Delete Service” button and select the service. You cannot delete subs from the system because they need to be on record. If you would like to remove a specific sub from view, simply deactivate it.
4. Where and how do I edit a service?
To edit an active service click the edit tool on the homepage located in the farthest left column.
5. How do I re-assign a service after it has been cancelled?
To reassign a cancelled service navigate to the cancelled services page and select the sub employee. Find the service that you want to recall and click the edit link to reassign it.
6. How do I find a service?
If you know the zip code, phone number, customer name, or invoice number, enter any one of those into the search box located on the “Search For Services” page.
7. How do I reopen a closed report?
To reopen a closed report navigate to the “Closed Report” page and enter the date and sub information for the job. This can only be done by a manager or administrator.
8. Where does my backup go when I save it?
The backup is stored on an outsourced server and will be available for download to local storage. We keep only the latest version of your data. If more versions are needed, download your saved backups to your hard drive.
9. How do I restore my saved backup?
To restore your saved backup navigate to the “Backup” page and click the restore from backup button. The system will be restored according to the server maintenance schedule. To use your locally saved backup to restore your system contact dataservice@realtimemanger.net
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