Online Service Management System
Real Time Manager is an Online Management System created to assist in managing your business and keep track of all of its operations. The software was originally tailored to the Locksmith profession, but has been expanded to include other service fields.
You cannot be everywhere at once. This is why Real Time Manager is essential to your service company. With the integration of Google maps, GPS enabled cell phones can be tracked within the system. You will be able to track your technicians and see their locations from services calls. By seeing their location, you can pinpoint which technician is nearest to an emergency service call, or who may be getting off course. You can communicate with your technicians through SMS messaging.
Filing and keeping track of paperwork is a tedious and time consuming mess. With Real Time Manager, file keeping is paperless and stored within the system. In the Real Time Manager System you can store employee records, customer records, invoices, service information, accounting information, and billing information. This will help eliminate the piles of papers on your desk and the need for numerous file cabinets to store all of the old invoices and employee records.
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The Cost of Paper and Ink Alone Is Reason To Move Online
Of all of your business expenses, one of the greatest ones is the cost of printing. Buying paper and printer ink will quickly add up on the expense reports. Printer ink is one of the most expensive liquids that consumers have to buy. Then after you create the tangible paperwork, you need someone to file it all and know where it is at all times. And to top it all off, as time goes on the paperwork takes up so much usable space.
One solution to this problem is to move your customer and employee paperwork to an online medium. Storing all of you data on an online medium will cut down on the cost of paper and printer ink. Any information relating to a work order will be at your fingertips and not buried deep in a file cabinet or a giant binder on the shelf. Say you want to look up the details of your client’s business, just look them up in your online management system. See a work order history for them, without having to go through years of paperwork.
This is just the beginning of the features you would get from Real Time Manager. Real Time Manager is an online management system that will handle the entry of work orders and client information. At the same time it holds your employee’s information. From within the system you can assign employees directly to the incoming service request. Your work orders and invoices can be emailed to clients or printed out as needed.
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These are just a few of the ways Real Time Manager can help organize your business.
- Dispatch Control - Quickly view all services scheduled for the past , present , and future. See which jobs are assigned to technicians and which jobs have yet to be assigned. See who has completed jobs and investigate jobs that were not completed on time.
- Technician Assignment- Easily select an available technician from a list and assign them to a job
- Client Relationships- Keep track of all your clients information, past services, and other information.
- Across Time Zones-Setup time zones, adjust for services in other time zones, set summer or winter hours.
- Accounting (CC processing)-Manage all payment information and invoices from inside the system. Setup processing for credit card payments. Set up commission rates for technicians , State, and Company use. Create financial reports.
- User Rights- The administrator can define use rights for all users. Set up the system so that technicians can only see files relating to their services. Add an agent user whose only role is to add new services to the system.
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