Improve the Response time of your Plumbing business with Real Time Manager. No matter the size of your company, Real Time Manager can help you keep track of service calls, employee data, client information, invoice history, billing information, and even more service related details.
With Real Time Manager you can easily organize the following parts of your company:
· Set up multiple users and control their user rights in the software.
· Adjust the system for services across different time zones.
· Keep track of previous and current clients and work history.
· Keep a service history of jobs performed by technicians.
· Dispatch Software gives you control of technician assignments.
· Manage your company’s accounting. Keep records of payments, process checks and credit cards. Track employee commissions, amounts due to, and amounts owed from company technicians.
· Invoice clients and customers.
· Monitor the locations of all services and the employees assigned to them.
· Real Time Manager integrates Google Maps, so that you can see the locations of current work sites from service calls.
· View live traffic conditions.
· Observe current employee locations with GPS enabled cell phones.
· Send SMS messages to your technicians out in the field.
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Locksmith Dispatch Software
From its original inception, Real Time Manager was designed to be software for locksmith dispatching. Where an operator at the call center or office would take service calls, look at available technicians listed on the screen, and assign a service technician to the job. From that point it has grown up to be so much more. Along with seeing a list of available technicians on the screen, the dispatcher can now see the location of said technician through the use of GPS technology integrated with Google Maps. With this feature, the dispatcher can now see which available technician is nearest to the location of the service call and assign them to the job.
In addition to being dispatching software, Real Time Manager also now manages employee information, client information, and company information. Combining attributes of both an address book and basic accounting information. Invoices, payments, commissions due, and commissions owed are kept track of within the Real Time Manager System.
There are other programs out there that handle one of these features on their own. But why buy 3 or more different programs, when you could get them all in one software package? Real Time Manager is configurable to many services fields, in addition to the Locksmith Service Industry.
Dispatch software can improve your company’s efficiency. By assigning the closest technician to the job, drive times will be reduced, allowing technicians to drive less and respond to more service calls.
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Control your business with the built in Dispatch Software of Real Time Manager.
With Real Time Manager’s integrated dispatch control, users can quickly view all scheduled services from the past, present, and future. Assign technicians to a job and review past assignments. If something happens on the job, you can easily review and see who was assigned to that service call. You can also track status of jobs: unassigned, scheduled, in progress, complete, in-complete, past due, etc.
Assigning a technician to a job is easy, as you just select an available technician from the area from a drop down list. Employee management is even simpler as you can invoice, communicate, and store all required information of each employee within the system.
The information for companies and clients is also easily storable and retrievable from the Real Time Manager field service management software. Keep track of past services performed, billing information, payments due, payment received, parts used, addresses, phone numbers, and so on.
Manage payments and other accounting details. Process credit card payments, manage technician payments and commissions, and view financial reports for technicians.
System administrators can set user rights for all of the various users of the Real Time Manager system. Technicians can be limited to only seeing the files and reports that pertain to their services performed.
View the Real Time Manager website for yourself at: Real Time Manager
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