Online Service Management System
Real Time Manager is an Online Management System created to assist in managing your business and keep track of all of its operations. The software was originally tailored to the Locksmith profession, but has been expanded to include other service fields.
You cannot be everywhere at once. This is why Real Time Manager is essential to your service company. With the integration of Google maps, GPS enabled cell phones can be tracked within the system. You will be able to track your technicians and see their locations from services calls. By seeing their location, you can pinpoint which technician is nearest to an emergency service call, or who may be getting off course. You can communicate with your technicians through SMS messaging.
Filing and keeping track of paperwork is a tedious and time consuming mess. With Real Time Manager, file keeping is paperless and stored within the system. In the Real Time Manager System you can store employee records, customer records, invoices, service information, accounting information, and billing information. This will help eliminate the piles of papers on your desk and the need for numerous file cabinets to store all of the old invoices and employee records.
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Productivity Software
Anyone who has run a business or worked in an office knows that one of the biggest time consumers of the day is paperwork and filing. Finding names, phone numbers, and orders amongst the piles of papers on your desk is a job unto itself. How much usable space of your office is taken up with years of old papers in file cabinets? Every time you fill up one cabinet, you have to get another one. Or have stacks of file boxes. Increase your company’s productivity by making your filing system paperless.
With the Real Time Manager Productivity software you can move your employee and customer files online, thus eliminating the need to store numerous files and papers for each employee and client. Orders and invoices will also be entered and stored in the online management system. If you need to look up a past work order, you can look up that company and see all of the service calls your company has performed for them. No need to dig through files and hoping the last person who used the file put it back in the right spot.
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system and have the ability to be assigned to technicians. Google maps has been integrated into Real Time Manager, so that technicians with GPS enabled phones can be tracked in the system and assigned service calls nearby their geographical position.
A clean work environment is a more productive work area. Going paperless will remove a good deal of the clutter and let employees get more done. Having information at your fingertips will save time over looking through piles of paper and files. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Google Maps Is Included With Real Time Manager
When people want to find directions to a restaurant or location online they go to MapQuest or GoogleMaps. While MapQuest is good mostly for just getting directions, Google Maps goes many steps further. With Google Maps, not only can you get directions to your future destination, you can view street level photography to get an idea of where you are going. All of this from satellite imagery. It is a very odd feeling when you type in your home address and view a picture of your house and say, “Yes, that is my place”.
One of the many benefits of Real Time Manager is that the Google Maps application has been integrated into the system. From within the Real Time Manager system, you can enter the job site addresses of your technicians and view the distances on a map. To add to this effectively, technicians with a GPS enabled phone can be added to the Real Time Manager system and have their locations be viewed by the manager. You will be able to see where they are, and where they should be. When a service call comes in, you will be able to see who is closest to the location and assign the job to them. There will be no more need to call beeper and cell phones to see where your employees are.
Along with the positions of your techs, you can also view traffic conditions. With this information you can advise your techs on routes they may want to avoid. Google is always improving their technology, and Google Maps can only get better.
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Say you have a locksmith business and you want to keep track of all your past and present customers, sales of services and products, vehicle key cut information, store information on your employees, and other facts pertaining to running a locksmith business. From viewing just the first three results of a GOOGLE search, you can see the numerous options available to your locksmith business. The top Locksmith software results show up as Treskat Software, BlackHawk Products, and Real Time Manager.
Treskat has numerous programs for sale, each of which fulfills a different function.
A few of them are:
- CodeMaster—A database of lock codes and padlock combinations.
- TimeMaster-Makes Schedules for employees and tracks jobs.
- Advantage 2009 Business Software—Bookkeeping Software for tracking sales and customers.
- MaxiKey and MaxiCore—Random combination generators.
BlackHawk Products also has a selection of locksmith software and management programs. A few of their programs include:
- Desktop Dispatcher—Keeps records of services, work orders, histories, and employee reports. It can also stores pictures and sound files.
- SCG: The Safe Combination Generator chooses random number for you to set a lock to.
- COD: Codes on Disk is a collection of different types of key codes from automobiles to padlocks.
Real Time Manager is a service management system that is fully online. Instead of selling little programs for each individual function, multiple features are bundled together in a software suite. Here are some of the services offered with Real Time Manager:
- Manage Services, Appointment Times, Service Types
- Manage employees, assign them to services, and set their commission rates.
- Track the location of your technician’s with GPS enabled cell phones.
- View jobsite locations with GOOGLE MAPS.
- Keep track of product inventory and sales.
- Process bills and payment information.
- Obtain vehicle key codes.
Each piece of software has its trade offs. The programs from Treskat can be used once you buy them with updates available for purchase. BlackHawk products look like they are sold as is, with limited software updates. Most of their lock and key programs are based in older operating systems, so they should run great on DOS and Windows 95. With Real Time Manager, you are renting access to an online service. To use the service you have to pay a setup fee and a monthly service charge. But you get access to many features in one place and not have to buy a bunch of separate programs.
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