Anyone who has worked in a business or in an office can tell you that one of the biggest time consumers of their day is filing and managing paperwork. Looking up names, phone numbers, and invoices can become a job in itself. Think of how much space in your office is taken up by file cabinets of new and old records. Filling up one cabinet just means that it is time to buy another cabinet. If you store files in boxes, then you keep piling up boxes. Taking your company to a paperless system is one a many simple methods to increase your company’s productivity.
With the Real Time Manager service management software you can move your employee and client files online and remove the need for countless file folders and rolodexes. Billing information and invoices will also be entered and stored in the online management system. Looking up past services calls to a company is now easier than ever. There is no need to sift through papers and files to see the past services performed for that client..
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system by the dispatcher and have the ability to be assigned to available service technicians. Real Time Manager utilizes Google Maps, allowing technicians with GPS enabled phones to be observed on a map. The company benefits from knowing where their employees are, and the client will have a shorter wait time as the closest available technician can be assigned to their call.
Keep a clean work area will provide for a more productive work area. Going paperless will eliminate a portion of the clutter and allow employees to get more work done. The information will now be on screen and reduce the need to look through phonebooks and company files.. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Google Maps Is Included With Real Time Manager
When people want to find directions to a restaurant or location online they go to MapQuest or GoogleMaps. While MapQuest is good mostly for just getting directions, Google Maps goes many steps further. With Google Maps, not only can you get directions to your future destination, you can view street level photography to get an idea of where you are going. All of this from satellite imagery. It is a very odd feeling when you type in your home address and view a picture of your house and say, “Yes, that is my place”.
One of the many benefits of Real Time Manager is that the Google Maps application has been integrated into the system. From within the Real Time Manager system, you can enter the job site addresses of your technicians and view the distances on a map. To add to this effectively, technicians with a GPS enabled phone can be added to the Real Time Manager system and have their locations be viewed by the manager. You will be able to see where they are, and where they should be. When a service call comes in, you will be able to see who is closest to the location and assign the job to them. There will be no more need to call beeper and cell phones to see where your employees are.
Along with the positions of your techs, you can also view traffic conditions. With this information you can advise your techs on routes they may want to avoid. Google is always improving their technology, and Google Maps can only get better.
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Manage your locksmith business with Real Time Manager. Whether your business is large or small, Real Time Manager can help you keep track of projects, employee, clients, work orders, payment information, and many other service related details.
With Real Time Manager you can easily organize the following parts of your company:
- Set up multiple users and control their usage rights in the software.
- Set up the system to adjust for services across time zones.
- Keep track of previous and current clients.
- Keep a work history of services performed by technicians.
- Have total Dispatch Control and Technician Assignment.
- Have control of your company’s accounting. Manage payments, process checks and credit cards. Keep track of employee commissions, amounts owed to technicians, and amounts owed by technicians.
- Send invoices to clients.
Keep track of the locations of all services and the employees assigned to them.
- With our integration of Google Maps you can see the locations of current service sites.
- View live traffic conditions.
- View current employee locations with GPS enabled cell phones.
- Send SMS messages to your technicians in the field.
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Services
With Real Time Manager, you can input as many services as needed into the system. Each service should be uniquely identified to avoid any confusion. With the system you can delete, edit, and add new services.
When you add a new service, you will click on the “Add New Service” button and select from a list of your service providers.
You can search for services in the system by zip code, invoice numbers, customer names, and phone numbers.
Real Time Manager utilizes Google Maps to view the locations of your active services. They will be labeled with the details of the job.
You can view any estimate jobs from the “Estimates Job List”.
Services can be held in a “Call Back” status to be re-requested later.
With Real Time Manager you have access to High Security Key information.
You can also look up Services by date.
You can track Cancelled Jobs by Employee.
You can view Services that still need to be paid in the “Unpaid Services” section.
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Posted on:
10/27/2009 at 6:45 PM
Tags:
real time manager,
google maps,
call back,
service,
job,
high security key,
cancelled job,
invoice number,
phone number,
zip code,
customer name
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Optional Security Upgrades
Real Time Manager is a highly-secure application. Your SMS messages sent to employees, transmissions to and from credit card companies and the database with your confidential information all utilize strong encryption methods to protect your data. Additionally, every company accesses Real Time Manager through their own secure tunnel.
For those who want additional security, Real Time Manager can transmit your data using SSL (Secure Sockets Layer) technology. $51 technology offers more advanced encryption of the sensitive information transmitted between our servers and your computer, This security upgrade will cost only $50 annually and a one-time $80 set up fee.
Transfer of Licenses
The Real Time Manager license applies to your company only. You may not add additional companies or transfer any purchased licenses to other companies, If you have a situation that requires you to modify your company’s information, please contact us. Attempting to change your company information yourself may result in the loss of data.
Proprietary Software License
The Real Time Manager End User License Agreement (EULA) includes: restrictions on use, modification, copying and the republishing of Real Time Manager. Please be aware that this is only a limited, non-exclusive license. The licensor is and remains the owner of all titles, rights and interests in the software.
Map Services
Real Time Manager integrates Google Maps. We will continue to work with Google to provide integrated use of map services, but make no guarantee about the availability of these services. Google Maps is a registered trademark of Google Inc.
Google Maps Terms of Service: http://www.google.com/accounts/TOS
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