Anyone who has worked in a business or in an office can tell you that one of the biggest time consumers of their day is filing and managing paperwork. Looking up names, phone numbers, and invoices can become a job in itself. Think of how much space in your office is taken up by file cabinets of new and old records. Filling up one cabinet just means that it is time to buy another cabinet. If you store files in boxes, then you keep piling up boxes. Taking your company to a paperless system is one a many simple methods to increase your company’s productivity.
With the Real Time Manager service management software you can move your employee and client files online and remove the need for countless file folders and rolodexes. Billing information and invoices will also be entered and stored in the online management system. Looking up past services calls to a company is now easier than ever. There is no need to sift through papers and files to see the past services performed for that client..
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system by the dispatcher and have the ability to be assigned to available service technicians. Real Time Manager utilizes Google Maps, allowing technicians with GPS enabled phones to be observed on a map. The company benefits from knowing where their employees are, and the client will have a shorter wait time as the closest available technician can be assigned to their call.
Keep a clean work area will provide for a more productive work area. Going paperless will eliminate a portion of the clutter and allow employees to get more work done. The information will now be on screen and reduce the need to look through phonebooks and company files.. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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1) Less Paperwork—With the majority of your company service calls and records kept online, there will be less need for sorting, filing, and storing piles of paper. You could also gain a savings on the amount of printer ink and copier toner, as your staff will be going through less paper.
2) Organize Operations—With online system like Real Time Manager, you can enter service calls online and from there assign it to an available technician.
3) Contact Information—Store pertinent information about employees and clients. No more need to fumble through an address book or rolodex.
4) Communication—Send SMS mass or individual messages to your technicians.
5) GPS Tracking—“Have you always wanted to know where your employees were?” Will now you can. Real Time Manager has integrated Google Maps to enable your company to track its employees through the use of GPS enabled phones. This will give employers insight into the location of their technicians and also save time on service calls, as the nearest free tech can be assigned the job within the online management system.
6) Payment—Keep record of invoices and payment information. Track who owes the company money or who the company owes money.
7) Inventory Control-- Keep track of parts and inventory sold to or by technicians.
8) History—Easily look at all of the services provided to a client, rather than digging through their paper file for service records.
9) Online Storage and Backup—Files will be stored online at the provider’s servers. If the company computers go down, the files will not be lost. Backup will be done by the provider automatically and by request of the company.
10) Online—Since everything will be handled online, all that is really needed on the company’s end is a computer and an internet connection. The company will not need to invest in servers and high end computers, as that service will come from the provider.
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Online Service Management System
Real Time Manager is an Online Management System created to assist in managing your business and keep track of all of its operations. The software was originally tailored to the Locksmith profession, but has been expanded to include other service fields.
You cannot be everywhere at once. This is why Real Time Manager is essential to your service company. With the integration of Google maps, GPS enabled cell phones can be tracked within the system. You will be able to track your technicians and see their locations from services calls. By seeing their location, you can pinpoint which technician is nearest to an emergency service call, or who may be getting off course. You can communicate with your technicians through SMS messaging.
Filing and keeping track of paperwork is a tedious and time consuming mess. With Real Time Manager, file keeping is paperless and stored within the system. In the Real Time Manager System you can store employee records, customer records, invoices, service information, accounting information, and billing information. This will help eliminate the piles of papers on your desk and the need for numerous file cabinets to store all of the old invoices and employee records.
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Productivity Software
Anyone who has run a business or worked in an office knows that one of the biggest time consumers of the day is paperwork and filing. Finding names, phone numbers, and orders amongst the piles of papers on your desk is a job unto itself. How much usable space of your office is taken up with years of old papers in file cabinets? Every time you fill up one cabinet, you have to get another one. Or have stacks of file boxes. Increase your company’s productivity by making your filing system paperless.
With the Real Time Manager Productivity software you can move your employee and customer files online, thus eliminating the need to store numerous files and papers for each employee and client. Orders and invoices will also be entered and stored in the online management system. If you need to look up a past work order, you can look up that company and see all of the service calls your company has performed for them. No need to dig through files and hoping the last person who used the file put it back in the right spot.
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system and have the ability to be assigned to technicians. Google maps has been integrated into Real Time Manager, so that technicians with GPS enabled phones can be tracked in the system and assigned service calls nearby their geographical position.
A clean work environment is a more productive work area. Going paperless will remove a good deal of the clutter and let employees get more done. Having information at your fingertips will save time over looking through piles of paper and files. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Manage your locksmith business with Real Time Manager. Whether your business is large or small, Real Time Manager can help you keep track of projects, employee, clients, work orders, payment information, and many other service related details.
With Real Time Manager you can easily organize the following parts of your company:
- Set up multiple users and control their usage rights in the software.
- Set up the system to adjust for services across time zones.
- Keep track of previous and current clients.
- Keep a work history of services performed by technicians.
- Have total Dispatch Control and Technician Assignment.
- Have control of your company’s accounting. Manage payments, process checks and credit cards. Keep track of employee commissions, amounts owed to technicians, and amounts owed by technicians.
- Send invoices to clients.
Keep track of the locations of all services and the employees assigned to them.
- With our integration of Google Maps you can see the locations of current service sites.
- View live traffic conditions.
- View current employee locations with GPS enabled cell phones.
- Send SMS messages to your technicians in the field.
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