The Top 10 Service Fields Real Time Manager is Perfect For.
In its first iteration, Real Time Manager was designed specifically with the Locksmith industry in mind. Since then it has evolved and can now be outfitted to different field service businesses. Each service industry has a set of preset service options, with the capability of customizing more tasks and choices.
The Top 10 Service Industries suited for Real Time Manager:
- The Locksmith Industry
- Cleaning Services—Office Cleaning, Maid Services, and Carpet Cleaning
- Moving and Storage Companies
- Plumbing
- Towing—Real Time Manager is preloaded with key-cut codes for various makes and models of vehicles and motorcycles.
- Restoration Services—Restoring items from Fire and Water Damage, mold cleanup, air duct cleanup
- Home Remodeling and Repair---Garage door installation, Gutter installation, painters, roofing, Satellite Dish installation, and other general installations.
- Pool and Spa Maintenance
- Septic Tank Cleaning
- Lawn and Grounds Maintenance—Gardening, Tree Service, landscaping
This is not to say that there are not other service fields that Real Time Manager is not suited for, these are just some highlights. Real Time Manager can be customized to meet the needs of most any field service industry.
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Tips for Choosing a Locksmith
Hiring a locksmith is like buying a product, do some research and price comparisons before making a purchase. As others have mentioned, it is a good idea to do this work before you need a locksmith. So in the event that you need a locksmith’s service, you will have one or two phone numbers handy.
While doing your research, start by asking your friends, family, or co-workers about any locksmith companies they have used in the past. Take any recommendation you can from them, but still check out the companies for yourself. If you got a phone number from a friend or a phone book, still call the company to see what they are about.
When calling a locksmith or locksmith company there are a few questions to keep in mind and ask them during your conversation.
- How long have you been in business?
- Is it a company of multiple locksmiths or a one locksmith company?
- Is there a physical shop or just operated out of a home or vehicle?
- Are you fully licensed and insured?
- Do you give written estimates before any work is done?
- Do you have any references?
Find out how long that have been in business or if they have worked under any other company names. It is good to know where the shop is located, it is also a good idea to go drive by and make sure there is a shop at the address given to you. You want to know about their insurance information in case there is any damage done to your property.
As with all business deals it is best to get everything down in writing. If you get an estimate over the phone, tell them you want an invoice indicating this price before any work is done. There are some unscrupulous locksmiths out there that gouge their customers after quoting them a low price over the phone.
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Locksmith Dispatch Software
From its original inception, Real Time Manager was designed to be software for locksmith dispatching. Where an operator at the call center or office would take service calls, look at available technicians listed on the screen, and assign a service technician to the job. From that point it has grown up to be so much more. Along with seeing a list of available technicians on the screen, the dispatcher can now see the location of said technician through the use of GPS technology integrated with Google Maps. With this feature, the dispatcher can now see which available technician is nearest to the location of the service call and assign them to the job.
In addition to being dispatching software, Real Time Manager also now manages employee information, client information, and company information. Combining attributes of both an address book and basic accounting information. Invoices, payments, commissions due, and commissions owed are kept track of within the Real Time Manager System.
There are other programs out there that handle one of these features on their own. But why buy 3 or more different programs, when you could get them all in one software package? Real Time Manager is configurable to many services fields, in addition to the Locksmith Service Industry.
Dispatch software can improve your company’s efficiency. By assigning the closest technician to the job, drive times will be reduced, allowing technicians to drive less and respond to more service calls.
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Auto Towing and Key Cut Codes
Tied in with locksmith services of the Real Time Manager “Service Form” is that of auto towing. Located on the “Distance” page are options for towing and other roadside assistance services. The assistance a client needs can be easily selected on the page. From a jump start, help with a flat tire, or the replacement of lost or broken car keys.
A library of key cut codes for different makes and models of vehicles allows your technicians to quickly obtain the information they need to quickly duplicate a missing or broken key a client needs to get back into their car. Having the information of the car or motorcycle will also let the tow company know what type of tow truck or retrieval vehicle to send out.
There is of course an address section to let the tow truck driver know where to find you. This can also pinpoint the customer’s location on the Google Map. So in general vehicle assistance needs the nearest technician can be assigned to the service call.
Having the client’s personal and vehicle information in one form will increase the speed of service to the client and help them quickly get back onto their day. Speedy service will increase the number of service calls a technician can handle, increasing their productivity and therefore raising company profits.
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Real Time Manager is a customizable field service software and can be tailored to your company’s service field.
Originally, Real Time Manager was tailored for the locksmith and towing service field. But from there, Real Time Manager has grown to include the many other service fields.
There is no reason to limit ourselves to just one or two service fields, when there are so many more out there that can utilize our service.
Each service field has default list of choices for services offered within that field, that you can use, not use, or add your own tasks to that service fields list.
The additions of service fields so far, include:
§ Air Conditioning Repair
§ Air Duct Cleaning
§ Alarms & Security Business’
§ Building Maintenance
§ Carpet Cleaning
§ Cleaning Companies
§ Courier Services
§ Electricians
§ Water Damage Restoration
§ Fire Damage Restoration
§ Furnace Repair & Maintenance
§ Garage Door Installation & Service
§ General Repair Services
§ Glass Replacement
§ Gutter Installation
§ Handyman Services
§ Home Remodeling and Repair
§ HVAC service
§ General Installations
§ Janitorial & Sanitation Services
§ Landscaping
§ Lawn Care & Maintenance
§ Locksmith
§ Maid Service
§ Network Installation
§ Office Machine Service
§ Painting
§ Pest Control
§ Plumbing
§ Pool & Spa Services
§ Property Management
§ Restoration Services
§ Roofing
§ Satellite Dish Installation
§ Septic Tank Cleaning
§ Security Service
§ Snow Removal
§ Tree Maintenance
§ Towing Services
§ Upholstery Cleaning
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Real Time Manager Can Be Outfitted to These Service Fields
In the beginning, Real Time Manager was outfitted for the locksmith service field. But limiting the scope to only one field greatly decreases the potential clients that the Real Time Manager software could provide service for. To remedy this situation, Real Time Manager has now been outfitted to cater to a wide variety of service fields. Each service will have a selection of service requests that are a part of the selected industry.
The additions so far, have come to include:
- Air Conditioning Repair
- Air Duct Cleaning
- Alarms & Security Business’
- Building Maintenance
- Carpet Cleaning
- Cleaning Companies
- Courier Services
- Electricians
- Fire & Water Damage Restoration
- Furnace Repair & Maintenance
- Garage Door Installation & Service
- General Repair Services
- Glass Replacement
- Gutter Installation
- Handyman Services
- Home Remodeling and Repair
- HVAC service
- General Installations
- Janitorial & Sanitation Services
- Landscaping
- Lawn Care & Maintenance
- Locksmith
- Maid Service
- Network Installation
- Office Machine Service
- Painting
- Pest Control
- Plumbing
- Pool & Spa Services
- Property Management
- Roofing
- Satellite Dish Installation
- Septic Tank Cleaning
- Security Service
- Snow Removal
- Tree Maintenance
- Towing Services
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Manage your locksmith business with Real Time Manager. Whether your business is large or small, Real Time Manager can help you keep track of projects, employee, clients, work orders, payment information, and many other service related details.
With Real Time Manager you can easily organize the following parts of your company:
- Set up multiple users and control their usage rights in the software.
- Set up the system to adjust for services across time zones.
- Keep track of previous and current clients.
- Keep a work history of services performed by technicians.
- Have total Dispatch Control and Technician Assignment.
- Have control of your company’s accounting. Manage payments, process checks and credit cards. Keep track of employee commissions, amounts owed to technicians, and amounts owed by technicians.
- Send invoices to clients.
Keep track of the locations of all services and the employees assigned to them.
- With our integration of Google Maps you can see the locations of current service sites.
- View live traffic conditions.
- View current employee locations with GPS enabled cell phones.
- Send SMS messages to your technicians in the field.
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Continuing from yesterdays post on the icons used in Real Time Manager , here are some more icons and what purpose they serve.
Click image for a larger picture.
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Almost all programs use icons.This week we will be looking at what those icons are and what they stand for.
Click on image for a larger picture.
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10. How do I change the commission?
Navigate to the "Admin" page and click on the "Sub/Employee" button. Then click the edit button next to the employee to change the commission rates.
11. If I forget my password, where can I retrieve or change it?
Real Time Manager makes it easy to retrieve a lost password. Simply click the "restore password" button on the login screen and enter a valid username. The corresponding password will be emailed to the user. Changing a user’s password requires that user to login and open the account page at the top-right of the screen. From here, you must click on the "change" button next to the current password.
12. How do I manage my inventory or change the price of a part?
Inventory management is handled on the "Admin" page under the "Parts And Group Lists." Individual parts can be sorted into groups and the price of any part can be updated at any time.
13. How do I change my company information?
Company information can be updated on the "Admin" page. Please note that changing the name of company in Real Time Manager can result in the loss of stored data. Please consult us if the name of your company changes or if you start a new company, as additional licenses may be necessary.
14. What kind of reports can Real Time Manager generate?
Real Time Manager can generate reports on your sub-employees, sources, receptionists and clients. Real Time Manager also generates detailed financial reports including: profit & loss summaries, breakdowns of payment types used, commissions paid out, material costs and outstanding balances owed.
15. Can Real Time Manager keep track of overtime and late-night services?
Real Time Manager can handle adjustments in pay for overtime and late-night work. These rates depend on the rates charged by individual service providers. Service provider information can be viewed and updated from the "Admin" page if there is any inaccuracy.
16. How can I see where services are being provided?
Simply click the "Locate Services On Map" button on the "Services" menu.
17. Can Real Time Manager help me manage high security keys?
Yes! Real Time Manager stores your multi-lock IDs, multi-lock numbers and key-cuts in one convenient location. You can search by the key cut number, the employee who provided the service or the phone number of the client.
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