The Top 10 Service Fields Real Time Manager is Perfect For.
In its first iteration, Real Time Manager was designed specifically with the Locksmith industry in mind. Since then it has evolved and can now be outfitted to different field service businesses. Each service industry has a set of preset service options, with the capability of customizing more tasks and choices.
The Top 10 Service Industries suited for Real Time Manager:
- The Locksmith Industry
- Cleaning Services—Office Cleaning, Maid Services, and Carpet Cleaning
- Moving and Storage Companies
- Plumbing
- Towing—Real Time Manager is preloaded with key-cut codes for various makes and models of vehicles and motorcycles.
- Restoration Services—Restoring items from Fire and Water Damage, mold cleanup, air duct cleanup
- Home Remodeling and Repair---Garage door installation, Gutter installation, painters, roofing, Satellite Dish installation, and other general installations.
- Pool and Spa Maintenance
- Septic Tank Cleaning
- Lawn and Grounds Maintenance—Gardening, Tree Service, landscaping
This is not to say that there are not other service fields that Real Time Manager is not suited for, these are just some highlights. Real Time Manager can be customized to meet the needs of most any field service industry.
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Improve the Response time of your Plumbing business with Real Time Manager. No matter the size of your company, Real Time Manager can help you keep track of service calls, employee data, client information, invoice history, billing information, and even more service related details.
With Real Time Manager you can easily organize the following parts of your company:
· Set up multiple users and control their user rights in the software.
· Adjust the system for services across different time zones.
· Keep track of previous and current clients and work history.
· Keep a service history of jobs performed by technicians.
· Dispatch Software gives you control of technician assignments.
· Manage your company’s accounting. Keep records of payments, process checks and credit cards. Track employee commissions, amounts due to, and amounts owed from company technicians.
· Invoice clients and customers.
· Monitor the locations of all services and the employees assigned to them.
· Real Time Manager integrates Google Maps, so that you can see the locations of current work sites from service calls.
· View live traffic conditions.
· Observe current employee locations with GPS enabled cell phones.
· Send SMS messages to your technicians out in the field.
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Anyone who has worked in a business or in an office can tell you that one of the biggest time consumers of their day is filing and managing paperwork. Looking up names, phone numbers, and invoices can become a job in itself. Think of how much space in your office is taken up by file cabinets of new and old records. Filling up one cabinet just means that it is time to buy another cabinet. If you store files in boxes, then you keep piling up boxes. Taking your company to a paperless system is one a many simple methods to increase your company’s productivity.
With the Real Time Manager service management software you can move your employee and client files online and remove the need for countless file folders and rolodexes. Billing information and invoices will also be entered and stored in the online management system. Looking up past services calls to a company is now easier than ever. There is no need to sift through papers and files to see the past services performed for that client..
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system by the dispatcher and have the ability to be assigned to available service technicians. Real Time Manager utilizes Google Maps, allowing technicians with GPS enabled phones to be observed on a map. The company benefits from knowing where their employees are, and the client will have a shorter wait time as the closest available technician can be assigned to their call.
Keep a clean work area will provide for a more productive work area. Going paperless will eliminate a portion of the clutter and allow employees to get more work done. The information will now be on screen and reduce the need to look through phonebooks and company files.. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Auto Towing and Key Cut Codes
Tied in with locksmith services of the Real Time Manager “Service Form” is that of auto towing. Located on the “Distance” page are options for towing and other roadside assistance services. The assistance a client needs can be easily selected on the page. From a jump start, help with a flat tire, or the replacement of lost or broken car keys.
A library of key cut codes for different makes and models of vehicles allows your technicians to quickly obtain the information they need to quickly duplicate a missing or broken key a client needs to get back into their car. Having the information of the car or motorcycle will also let the tow company know what type of tow truck or retrieval vehicle to send out.
There is of course an address section to let the tow truck driver know where to find you. This can also pinpoint the customer’s location on the Google Map. So in general vehicle assistance needs the nearest technician can be assigned to the service call.
Having the client’s personal and vehicle information in one form will increase the speed of service to the client and help them quickly get back onto their day. Speedy service will increase the number of service calls a technician can handle, increasing their productivity and therefore raising company profits.
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1) Less Paperwork—With the majority of your company service calls and records kept online, there will be less need for sorting, filing, and storing piles of paper. You could also gain a savings on the amount of printer ink and copier toner, as your staff will be going through less paper.
2) Organize Operations—With online system like Real Time Manager, you can enter service calls online and from there assign it to an available technician.
3) Contact Information—Store pertinent information about employees and clients. No more need to fumble through an address book or rolodex.
4) Communication—Send SMS mass or individual messages to your technicians.
5) GPS Tracking—“Have you always wanted to know where your employees were?” Will now you can. Real Time Manager has integrated Google Maps to enable your company to track its employees through the use of GPS enabled phones. This will give employers insight into the location of their technicians and also save time on service calls, as the nearest free tech can be assigned the job within the online management system.
6) Payment—Keep record of invoices and payment information. Track who owes the company money or who the company owes money.
7) Inventory Control-- Keep track of parts and inventory sold to or by technicians.
8) History—Easily look at all of the services provided to a client, rather than digging through their paper file for service records.
9) Online Storage and Backup—Files will be stored online at the provider’s servers. If the company computers go down, the files will not be lost. Backup will be done by the provider automatically and by request of the company.
10) Online—Since everything will be handled online, all that is really needed on the company’s end is a computer and an internet connection. The company will not need to invest in servers and high end computers, as that service will come from the provider.
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Online Service Management System
Real Time Manager is an Online Management System created to assist in managing your business and keep track of all of its operations. The software was originally tailored to the Locksmith profession, but has been expanded to include other service fields.
You cannot be everywhere at once. This is why Real Time Manager is essential to your service company. With the integration of Google maps, GPS enabled cell phones can be tracked within the system. You will be able to track your technicians and see their locations from services calls. By seeing their location, you can pinpoint which technician is nearest to an emergency service call, or who may be getting off course. You can communicate with your technicians through SMS messaging.
Filing and keeping track of paperwork is a tedious and time consuming mess. With Real Time Manager, file keeping is paperless and stored within the system. In the Real Time Manager System you can store employee records, customer records, invoices, service information, accounting information, and billing information. This will help eliminate the piles of papers on your desk and the need for numerous file cabinets to store all of the old invoices and employee records.
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Productivity Software
Anyone who has run a business or worked in an office knows that one of the biggest time consumers of the day is paperwork and filing. Finding names, phone numbers, and orders amongst the piles of papers on your desk is a job unto itself. How much usable space of your office is taken up with years of old papers in file cabinets? Every time you fill up one cabinet, you have to get another one. Or have stacks of file boxes. Increase your company’s productivity by making your filing system paperless.
With the Real Time Manager Productivity software you can move your employee and customer files online, thus eliminating the need to store numerous files and papers for each employee and client. Orders and invoices will also be entered and stored in the online management system. If you need to look up a past work order, you can look up that company and see all of the service calls your company has performed for them. No need to dig through files and hoping the last person who used the file put it back in the right spot.
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system and have the ability to be assigned to technicians. Google maps has been integrated into Real Time Manager, so that technicians with GPS enabled phones can be tracked in the system and assigned service calls nearby their geographical position.
A clean work environment is a more productive work area. Going paperless will remove a good deal of the clutter and let employees get more done. Having information at your fingertips will save time over looking through piles of paper and files. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Control your business with the built in Dispatch Software of Real Time Manager.
With Real Time Manager’s integrated dispatch control, users can quickly view all scheduled services from the past, present, and future. Assign technicians to a job and review past assignments. If something happens on the job, you can easily review and see who was assigned to that service call. You can also track status of jobs: unassigned, scheduled, in progress, complete, in-complete, past due, etc.
Assigning a technician to a job is easy, as you just select an available technician from the area from a drop down list. Employee management is even simpler as you can invoice, communicate, and store all required information of each employee within the system.
The information for companies and clients is also easily storable and retrievable from the Real Time Manager field service management software. Keep track of past services performed, billing information, payments due, payment received, parts used, addresses, phone numbers, and so on.
Manage payments and other accounting details. Process credit card payments, manage technician payments and commissions, and view financial reports for technicians.
System administrators can set user rights for all of the various users of the Real Time Manager system. Technicians can be limited to only seeing the files and reports that pertain to their services performed.
View the Real Time Manager website for yourself at: Real Time Manager
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Real Time Manager is a customizable field service software and can be tailored to your company’s service field.
Originally, Real Time Manager was tailored for the locksmith and towing service field. But from there, Real Time Manager has grown to include the many other service fields.
There is no reason to limit ourselves to just one or two service fields, when there are so many more out there that can utilize our service.
Each service field has default list of choices for services offered within that field, that you can use, not use, or add your own tasks to that service fields list.
The additions of service fields so far, include:
§ Air Conditioning Repair
§ Air Duct Cleaning
§ Alarms & Security Business’
§ Building Maintenance
§ Carpet Cleaning
§ Cleaning Companies
§ Courier Services
§ Electricians
§ Water Damage Restoration
§ Fire Damage Restoration
§ Furnace Repair & Maintenance
§ Garage Door Installation & Service
§ General Repair Services
§ Glass Replacement
§ Gutter Installation
§ Handyman Services
§ Home Remodeling and Repair
§ HVAC service
§ General Installations
§ Janitorial & Sanitation Services
§ Landscaping
§ Lawn Care & Maintenance
§ Locksmith
§ Maid Service
§ Network Installation
§ Office Machine Service
§ Painting
§ Pest Control
§ Plumbing
§ Pool & Spa Services
§ Property Management
§ Restoration Services
§ Roofing
§ Satellite Dish Installation
§ Septic Tank Cleaning
§ Security Service
§ Snow Removal
§ Tree Maintenance
§ Towing Services
§ Upholstery Cleaning
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Online Service Management Software
Tangible products are slowly disappearing. We see it daily as music and video mediums move from CD and DVD to streaming digital online formats. The same is becoming truer for computer software. As all programs become more reliant on the internet and the data connections it provides. As the computer software market moves more towards cloud computing, installation CD’s for programs will become harder to come by.
Being fully online is one of the key features of the Real Time Manager software. There is no software to install on your end; you just need an internet connection. There will be no installation CDs and DVDs to lose or product keys to misplace.
With online service management, running your business will not be limited to the software programs installed on your work computer. All that is needed to access your company’s information is a good computer and a high speed internet connection.
Updates to the software will be automatically handled. There will be no need for update discs, downloading new versions, or downloading patches. Online software eliminates the need to clutter up your work area with piles of old software CDs or cluttering up your computer’s hard drive with various updates and patch files.
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