Anyone who has worked in a business or in an office can tell you that one of the biggest time consumers of their day is filing and managing paperwork. Looking up names, phone numbers, and invoices can become a job in itself. Think of how much space in your office is taken up by file cabinets of new and old records. Filling up one cabinet just means that it is time to buy another cabinet. If you store files in boxes, then you keep piling up boxes. Taking your company to a paperless system is one a many simple methods to increase your company’s productivity.
With the Real Time Manager service management software you can move your employee and client files online and remove the need for countless file folders and rolodexes. Billing information and invoices will also be entered and stored in the online management system. Looking up past services calls to a company is now easier than ever. There is no need to sift through papers and files to see the past services performed for that client..
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system by the dispatcher and have the ability to be assigned to available service technicians. Real Time Manager utilizes Google Maps, allowing technicians with GPS enabled phones to be observed on a map. The company benefits from knowing where their employees are, and the client will have a shorter wait time as the closest available technician can be assigned to their call.
Keep a clean work area will provide for a more productive work area. Going paperless will eliminate a portion of the clutter and allow employees to get more work done. The information will now be on screen and reduce the need to look through phonebooks and company files.. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Auto Towing and Key Cut Codes
Tied in with locksmith services of the Real Time Manager “Service Form” is that of auto towing. Located on the “Distance” page are options for towing and other roadside assistance services. The assistance a client needs can be easily selected on the page. From a jump start, help with a flat tire, or the replacement of lost or broken car keys.
A library of key cut codes for different makes and models of vehicles allows your technicians to quickly obtain the information they need to quickly duplicate a missing or broken key a client needs to get back into their car. Having the information of the car or motorcycle will also let the tow company know what type of tow truck or retrieval vehicle to send out.
There is of course an address section to let the tow truck driver know where to find you. This can also pinpoint the customer’s location on the Google Map. So in general vehicle assistance needs the nearest technician can be assigned to the service call.
Having the client’s personal and vehicle information in one form will increase the speed of service to the client and help them quickly get back onto their day. Speedy service will increase the number of service calls a technician can handle, increasing their productivity and therefore raising company profits.
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