Anyone who has worked in a business or in an office can tell you that one of the biggest time consumers of their day is filing and managing paperwork. Looking up names, phone numbers, and invoices can become a job in itself. Think of how much space in your office is taken up by file cabinets of new and old records. Filling up one cabinet just means that it is time to buy another cabinet. If you store files in boxes, then you keep piling up boxes. Taking your company to a paperless system is one a many simple methods to increase your company’s productivity.
With the Real Time Manager service management software you can move your employee and client files online and remove the need for countless file folders and rolodexes. Billing information and invoices will also be entered and stored in the online management system. Looking up past services calls to a company is now easier than ever. There is no need to sift through papers and files to see the past services performed for that client..
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system by the dispatcher and have the ability to be assigned to available service technicians. Real Time Manager utilizes Google Maps, allowing technicians with GPS enabled phones to be observed on a map. The company benefits from knowing where their employees are, and the client will have a shorter wait time as the closest available technician can be assigned to their call.
Keep a clean work area will provide for a more productive work area. Going paperless will eliminate a portion of the clutter and allow employees to get more work done. The information will now be on screen and reduce the need to look through phonebooks and company files.. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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SMS Messaging
With the Real Time Manager service management software you can keep in contact with your employees and customers with SMS messages. Messages can be customized to the information they display about the client or employee and the events within the system they are sent out for.
You can program a thank you message to go out to your clients once a job has been paid for and closed. Receipts for services paid can be sent out. Clients can also be alerted to status changes of the service. Messages can be sent to notify the client of job assignments, cancellations, appointments, deletions, forwarding, open jobs, and level of processing. Service updates can be sent out to technicians in the field.
To enable SMS messaging for your employees, when entering them into the system, you must supply their cell phone number into the profile page and select their service carrier. The major cell phone service carriers are supported.
If you have no need for SMS messaging or just do not want to use it, you can turn off. It all depends on the type of business you run and how big of an operation it is. But, ultimately SMS messaging is a great convenience you can offer to your employees and your clients.
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