Moving to the Cloud.
Software is moving online. The theory of cloud computing is that all software and services will be stored and operated online. People will rent access to the service from the provider instead of buying tangible proprietary software. A computer in your home will basically just be an access point to the programs you want to use. The speed and hardware of your computer will no longer be as much of a factor as it currently is. The speed of your internet connection and the speed of the networks of the software you are using will be the new determinants of the speed at which you operate.
We are already seeing signs of this with websites that offer you a virtual desktop, in which you can create, modify, and save files as if they were on your own desktop. Google has released Google docs, which is comparable to MS Office but in an online form.
This possible future of computing also carries many more worries of privacy concerns and security threats. With all of this vital information stored online, one break in on the network could compromise endless amounts of data files. And just the thought that the company you are renting the service from can view all of your files.
Another downside is that this whole system is reliant on an internet connection and company hardware. If either system goes down, users will be stuck with a very limited uses for their computers. But we are not fully there yet, time well tell on how far this cloud logic carries on.
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Real Time Manager Can Be Outfitted to These Service Fields
In the beginning, Real Time Manager was outfitted for the locksmith service field. But limiting the scope to only one field greatly decreases the potential clients that the Real Time Manager software could provide service for. To remedy this situation, Real Time Manager has now been outfitted to cater to a wide variety of service fields. Each service will have a selection of service requests that are a part of the selected industry.
The additions so far, have come to include:
- Air Conditioning Repair
- Air Duct Cleaning
- Alarms & Security Business’
- Building Maintenance
- Carpet Cleaning
- Cleaning Companies
- Courier Services
- Electricians
- Fire & Water Damage Restoration
- Furnace Repair & Maintenance
- Garage Door Installation & Service
- General Repair Services
- Glass Replacement
- Gutter Installation
- Handyman Services
- Home Remodeling and Repair
- HVAC service
- General Installations
- Janitorial & Sanitation Services
- Landscaping
- Lawn Care & Maintenance
- Locksmith
- Maid Service
- Network Installation
- Office Machine Service
- Painting
- Pest Control
- Plumbing
- Pool & Spa Services
- Property Management
- Roofing
- Satellite Dish Installation
- Septic Tank Cleaning
- Security Service
- Snow Removal
- Tree Maintenance
- Towing Services
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Manage your locksmith business with Real Time Manager. Whether your business is large or small, Real Time Manager can help you keep track of projects, employee, clients, work orders, payment information, and many other service related details.
With Real Time Manager you can easily organize the following parts of your company:
- Set up multiple users and control their usage rights in the software.
- Set up the system to adjust for services across time zones.
- Keep track of previous and current clients.
- Keep a work history of services performed by technicians.
- Have total Dispatch Control and Technician Assignment.
- Have control of your company’s accounting. Manage payments, process checks and credit cards. Keep track of employee commissions, amounts owed to technicians, and amounts owed by technicians.
- Send invoices to clients.
Keep track of the locations of all services and the employees assigned to them.
- With our integration of Google Maps you can see the locations of current service sites.
- View live traffic conditions.
- View current employee locations with GPS enabled cell phones.
- Send SMS messages to your technicians in the field.
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Zone:
What county are you serving? The first step in defining your area of work is to select the counties in which you operate. A job can only be completed and closed if the service is performed in a zone your company is setup for. To input a service from outside your normal service zone, you will first need to set up a sub-employee for that zone,
Employee Zones:
All employees are defined by the zone in which they work. Employees will be displayed only in the zone they are set up for, If there is only one employee assigned to a zone where a service is requested then they will be the only employee displayed.
Providers:
New service providers can be created in the “Admin” section under the “Add New Service Provider” button. Fill out the required fields accurately to keep your system running smoothly and efficiently. If you need to edit any details of a specific provider you can do so from this view.
Sub-Employees:
You can edit or add to your list of sub-employees from this view.
Payment Types:
All of the charges you have made are recorded in an organized report. In this window you can view all monetary information related to services you have provided. Your fees are also broken down by percentage into cash, check and credit.
Day Service:
Input the amount of commission your sub-employee will receive when performing a service during the day.
Night Service:
Input only the extra commission your sub-employee will receive when performing a night time service on top of their day time commission.
Preferred Employees:
Your sub-employees can be rated using an easily-understood star system. Those with the highest star ratings will be preferred over lower-rated individuals.
Delete Services:
If a service needs to be deleted for any reason, you can do so here. All services that are deleted can be recalled and re-assigned if necessary.
Shortcut Buttons:
In addition to the main page buttons, across the top of the Admin page are shortcut buttons so you can easily navigate from one page to another:
Zones, Employee Zones, New Employee, New Provider, Provider list, Employee List, Delete Service, Parts and Group, Add New Part, Parts Sales List, Refer, Decline and SMS Refer, Decline and SMS buttons are where you can add and edit options or text.
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From the main screen you will see a menu bar of with and "Add Service" button followed by some more icons. This is what those other icons stand for.
Click the image to make it larger.
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Here is a look at some of the reporting features of Real Time Manager.
Click image for larger picture.
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