1) Less Paperwork—With the majority of your company service calls and records kept online, there will be less need for sorting, filing, and storing piles of paper. You could also gain a savings on the amount of printer ink and copier toner, as your staff will be going through less paper.
2) Organize Operations—With online system like Real Time Manager, you can enter service calls online and from there assign it to an available technician.
3) Contact Information—Store pertinent information about employees and clients. No more need to fumble through an address book or rolodex.
4) Communication—Send SMS mass or individual messages to your technicians.
5) GPS Tracking—“Have you always wanted to know where your employees were?” Will now you can. Real Time Manager has integrated Google Maps to enable your company to track its employees through the use of GPS enabled phones. This will give employers insight into the location of their technicians and also save time on service calls, as the nearest free tech can be assigned the job within the online management system.
6) Payment—Keep record of invoices and payment information. Track who owes the company money or who the company owes money.
7) Inventory Control-- Keep track of parts and inventory sold to or by technicians.
8) History—Easily look at all of the services provided to a client, rather than digging through their paper file for service records.
9) Online Storage and Backup—Files will be stored online at the provider’s servers. If the company computers go down, the files will not be lost. Backup will be done by the provider automatically and by request of the company.
10) Online—Since everything will be handled online, all that is really needed on the company’s end is a computer and an internet connection. The company will not need to invest in servers and high end computers, as that service will come from the provider.
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SMS Messaging
With the Real Time Manager service management software you can keep in contact with your employees and customers with SMS messages. Messages can be customized to the information they display about the client or employee and the events within the system they are sent out for.
You can program a thank you message to go out to your clients once a job has been paid for and closed. Receipts for services paid can be sent out. Clients can also be alerted to status changes of the service. Messages can be sent to notify the client of job assignments, cancellations, appointments, deletions, forwarding, open jobs, and level of processing. Service updates can be sent out to technicians in the field.
To enable SMS messaging for your employees, when entering them into the system, you must supply their cell phone number into the profile page and select their service carrier. The major cell phone service carriers are supported.
If you have no need for SMS messaging or just do not want to use it, you can turn off. It all depends on the type of business you run and how big of an operation it is. But, ultimately SMS messaging is a great convenience you can offer to your employees and your clients.
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Manage your locksmith business with Real Time Manager. Whether your business is large or small, Real Time Manager can help you keep track of projects, employee, clients, work orders, payment information, and many other service related details.
With Real Time Manager you can easily organize the following parts of your company:
- Set up multiple users and control their usage rights in the software.
- Set up the system to adjust for services across time zones.
- Keep track of previous and current clients.
- Keep a work history of services performed by technicians.
- Have total Dispatch Control and Technician Assignment.
- Have control of your company’s accounting. Manage payments, process checks and credit cards. Keep track of employee commissions, amounts owed to technicians, and amounts owed by technicians.
- Send invoices to clients.
Keep track of the locations of all services and the employees assigned to them.
- With our integration of Google Maps you can see the locations of current service sites.
- View live traffic conditions.
- View current employee locations with GPS enabled cell phones.
- Send SMS messages to your technicians in the field.
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Zone:
What county are you serving? The first step in defining your area of work is to select the counties in which you operate. A job can only be completed and closed if the service is performed in a zone your company is setup for. To input a service from outside your normal service zone, you will first need to set up a sub-employee for that zone,
Employee Zones:
All employees are defined by the zone in which they work. Employees will be displayed only in the zone they are set up for, If there is only one employee assigned to a zone where a service is requested then they will be the only employee displayed.
Providers:
New service providers can be created in the “Admin” section under the “Add New Service Provider” button. Fill out the required fields accurately to keep your system running smoothly and efficiently. If you need to edit any details of a specific provider you can do so from this view.
Sub-Employees:
You can edit or add to your list of sub-employees from this view.
Payment Types:
All of the charges you have made are recorded in an organized report. In this window you can view all monetary information related to services you have provided. Your fees are also broken down by percentage into cash, check and credit.
Day Service:
Input the amount of commission your sub-employee will receive when performing a service during the day.
Night Service:
Input only the extra commission your sub-employee will receive when performing a night time service on top of their day time commission.
Preferred Employees:
Your sub-employees can be rated using an easily-understood star system. Those with the highest star ratings will be preferred over lower-rated individuals.
Delete Services:
If a service needs to be deleted for any reason, you can do so here. All services that are deleted can be recalled and re-assigned if necessary.
Shortcut Buttons:
In addition to the main page buttons, across the top of the Admin page are shortcut buttons so you can easily navigate from one page to another:
Zones, Employee Zones, New Employee, New Provider, Provider list, Employee List, Delete Service, Parts and Group, Add New Part, Parts Sales List, Refer, Decline and SMS Refer, Decline and SMS buttons are where you can add and edit options or text.
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F.A.Q
1. How fast will my email or text message reach my employee?
As soon as you press the email or SMS button, your message will be sent to your employee. The time it takes to reach your employee is determined by the speed of the email service or cellular network.
2. Where does the service go after it’s cancelled?
After you cancel your service, it will appear in the cancelled services link. If you cancelled the service by mistake or need to recall it, simply navigate to the cancelled services page and click the edit button.
3. How do I delete a service provider or sub from the system?
To delete a service provider or sub from the system, navigate to the administrator page. To delete a service simply click on the “Delete Service” button and select the service. You cannot delete subs from the system because they need to be on record. If you would like to remove a specific sub from view, simply deactivate it.
4. Where and how do I edit a service?
To edit an active service click the edit tool on the homepage located in the farthest left column.
5. How do I re-assign a service after it has been cancelled?
To reassign a cancelled service navigate to the cancelled services page and select the sub employee. Find the service that you want to recall and click the edit link to reassign it.
6. How do I find a service?
If you know the zip code, phone number, customer name, or invoice number, enter any one of those into the search box located on the “Search For Services” page.
7. How do I reopen a closed report?
To reopen a closed report navigate to the “Closed Report” page and enter the date and sub information for the job. This can only be done by a manager or administrator.
8. Where does my backup go when I save it?
The backup is stored on an outsourced server and will be available for download to local storage. We keep only the latest version of your data. If more versions are needed, download your saved backups to your hard drive.
9. How do I restore my saved backup?
To restore your saved backup navigate to the “Backup” page and click the restore from backup button. The system will be restored according to the server maintenance schedule. To use your locally saved backup to restore your system contact dataservice@realtimemanger.net
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With Real Time Manager, you can view graphs related to your declined jobs, referral sources, and Day/Night Services. From this point you can see where you need to improve or try something different to help your business. Real Time Manager also gives you the ability to send SMS messages to your employees, contacts, and customers. This is one way to always stay in communication.
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