Moving to the Cloud.
Software is moving online. The theory of cloud computing is that all software and services will be stored and operated online. People will rent access to the service from the provider instead of buying tangible proprietary software. A computer in your home will basically just be an access point to the programs you want to use. The speed and hardware of your computer will no longer be as much of a factor as it currently is. The speed of your internet connection and the speed of the networks of the software you are using will be the new determinants of the speed at which you operate.
We are already seeing signs of this with websites that offer you a virtual desktop, in which you can create, modify, and save files as if they were on your own desktop. Google has released Google docs, which is comparable to MS Office but in an online form.
This possible future of computing also carries many more worries of privacy concerns and security threats. With all of this vital information stored online, one break in on the network could compromise endless amounts of data files. And just the thought that the company you are renting the service from can view all of your files.
Another downside is that this whole system is reliant on an internet connection and company hardware. If either system goes down, users will be stuck with a very limited uses for their computers. But we are not fully there yet, time well tell on how far this cloud logic carries on.
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Real Time Manager is a customizable field service software and can be tailored to your company’s service field.
Originally, Real Time Manager was tailored for the locksmith and towing service field. But from there, Real Time Manager has grown to include the many other service fields.
There is no reason to limit ourselves to just one or two service fields, when there are so many more out there that can utilize our service.
Each service field has default list of choices for services offered within that field, that you can use, not use, or add your own tasks to that service fields list.
The additions of service fields so far, include:
§ Air Conditioning Repair
§ Air Duct Cleaning
§ Alarms & Security Business’
§ Building Maintenance
§ Carpet Cleaning
§ Cleaning Companies
§ Courier Services
§ Electricians
§ Water Damage Restoration
§ Fire Damage Restoration
§ Furnace Repair & Maintenance
§ Garage Door Installation & Service
§ General Repair Services
§ Glass Replacement
§ Gutter Installation
§ Handyman Services
§ Home Remodeling and Repair
§ HVAC service
§ General Installations
§ Janitorial & Sanitation Services
§ Landscaping
§ Lawn Care & Maintenance
§ Locksmith
§ Maid Service
§ Network Installation
§ Office Machine Service
§ Painting
§ Pest Control
§ Plumbing
§ Pool & Spa Services
§ Property Management
§ Restoration Services
§ Roofing
§ Satellite Dish Installation
§ Septic Tank Cleaning
§ Security Service
§ Snow Removal
§ Tree Maintenance
§ Towing Services
§ Upholstery Cleaning
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10. How do I change the commission?
Navigate to the "Admin" page and click on the "Sub/Employee" button. Then click the edit button next to the employee to change the commission rates.
11. If I forget my password, where can I retrieve or change it?
Real Time Manager makes it easy to retrieve a lost password. Simply click the "restore password" button on the login screen and enter a valid username. The corresponding password will be emailed to the user. Changing a user’s password requires that user to login and open the account page at the top-right of the screen. From here, you must click on the "change" button next to the current password.
12. How do I manage my inventory or change the price of a part?
Inventory management is handled on the "Admin" page under the "Parts And Group Lists." Individual parts can be sorted into groups and the price of any part can be updated at any time.
13. How do I change my company information?
Company information can be updated on the "Admin" page. Please note that changing the name of company in Real Time Manager can result in the loss of stored data. Please consult us if the name of your company changes or if you start a new company, as additional licenses may be necessary.
14. What kind of reports can Real Time Manager generate?
Real Time Manager can generate reports on your sub-employees, sources, receptionists and clients. Real Time Manager also generates detailed financial reports including: profit & loss summaries, breakdowns of payment types used, commissions paid out, material costs and outstanding balances owed.
15. Can Real Time Manager keep track of overtime and late-night services?
Real Time Manager can handle adjustments in pay for overtime and late-night work. These rates depend on the rates charged by individual service providers. Service provider information can be viewed and updated from the "Admin" page if there is any inaccuracy.
16. How can I see where services are being provided?
Simply click the "Locate Services On Map" button on the "Services" menu.
17. Can Real Time Manager help me manage high security keys?
Yes! Real Time Manager stores your multi-lock IDs, multi-lock numbers and key-cuts in one convenient location. You can search by the key cut number, the employee who provided the service or the phone number of the client.
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