The User Views in Real Time Manager
From within Real Time Manager, you can manage the dispatching of your employees and technicians. One can add jobs to the system, see which jobs are available to be assigned, as well as which all are already assigned. The page you see and what you can do is dependent upon your role inside of the system.
The most basic view is that of the Agent. The page they are allowed to see is supplied only with a message board, a GOOGLE search box, and a link button to add services into the system. They will not see the default dispatch page when logging on to the system.
If you are an admin or other privileged user, you will see the default dispatch page with the ability to change between page views from the “Service Center” tab. On the default page you will see the assignment status of the job, either assigned or unassigned. The appointment time and estimated time of arrival. And those jobs which have gone past the estimated arrival time.
The next view option is that of “Tabs View”, it is much more efficient in that you can look at only the section you are interested in seeing. Each section is viewable by a tab menu, with it’s own labeled tab.
Next is the “Scheduler Dispatch” view, which is a kind of calendar view. From it, one can view the dates and times of their appointments on a calendar grid. As well as the other status attributes.
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Homepage:
Your homepage is the center of your business. This screen will allow you to monitor every service and control them as needed. Every 30 seconds your screen will refresh keeping your list of active services updated in real time. You will know exactly what is happening at all times. This is what makes Real Time Manager the most powerful service monitoring system available.
Every service will fall under one of six tables on your homepage. The blue table lists “Live Services” where everything is going well. The green table lists “Past Due” services that are under 30 minutes past the ETA. The green table should be monitored closely. The red table lists “Expired” services that are more than 30 minutes past the ETA and require immediate attention.
The black table lists services that are unassigned. Services in the black table should be assigned as quickly as possible. The grey table lists services that are “In Progress”. Services that have not been completed on time, but are not in need of attention, should be moved here. Lastly, the
orange table lists upcoming appointments.
From the homepage you can edit the details of a service, bring up a map of the job area, print Out a hard copy of the job details, contact the employee responsible for a particular service
or view the payment information. Real Time Manager offers two easy-to-use ways to contact the sub-employee with the complete job information. First, you can send an SMS through the system. You can also choose to send an e-mail.
Tabs View:
The homepage displays all known services in one place. This includes services in process, live services, unassigned services, services that are past due (up to 30 minutes late) and services where the ETA has expired (more than 30 minutes late). This screen automatically updates and is the best way to monitor the operation of your business. If you prefer to keep all of the tabs on screen, you can click the “tabs” icon at the top of your screen. This will open an alternative overview of your business, you will always see the number of services in each category. Each tab can be opened to see a full list of services that fall under that category.
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