Business management is easy with Real Time Manager. With our unique online business management tool you can actively track and control your past, current and pending services. All the information of each service is readily accessible including: the name and contact information of the client, the address of the service location, a view of the address on Google Maps, the sub or employee that did or is assigned to the job, the type of service and the status (whether the job is complete, in process, or past due).
With Real Time Manager, you also have access to a security key database to retrieve key cut codes for vehicles and motorcycles and high security key cuts you made for your customers. No more wasting time trying to find information in a filing system. Access it all with the click of a button.
In addition, your business finances are easily calculated with Real Time Manger. Set the commission for your service sources, employees, and sub contractors. Our business management software does the rest. You can set a surcharge for night jobs and Real Time Manager even calculates the tax on parts for you according to the service location! Real Time Manager even manages your product and parts inventory.
In addition creating business reports are a breeze with our service management software. Profit and loss reports, technician reports, service source reports are all at your finger tips. You can view records of all payments received and the amount paid in commissions. You can review employee schedules, parts and inventory, and monitor user activity. Reports are also viewable as graphs to really see what is happening with your business.
A simple yet innovative solution, Real Time Manager represents a solution to the ongoing problems of managing your business. Simultaneously, Real Time Manager’s unique software technology promotes reduction in man-hours and increases efficiency.
Real Time Manager is a web-based service management software that helps you to manage all your services from a single point. It offers integrated features like GPS, short messaging system, live traffic, contact management, inventory, request management, and more.
Real Time Manager gives you everything to manage your day-to-day requests effectively. It includes dispatch control, notification system, email integration, API integration, reporting, live tracking, and more.
Our solution to this problem is Real Time Manager: online service management software.
With Real Time Manager you can get rid of paperwork clutter and have all of your company, client, and employee information in one place. Easily review reports on finances, inventory, as well as many other aspects. Know where your employees are located and where their current and future job sites are located in real time. Manage all service calls and have that information at your fingertips.
We have over 15 years of application development experience. Real Time Manager is over five years old and is now on version 4. We specialize in online service management software because we know that to be the best you can't have a product where "one size fits all." Real Time Manager is that specialized product for service industry professionals looking to control and manage their business.
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Once upon a time in a far off land, there was a small locksmith company. The business was doing well and their client list was slowly growing larger and larger. As time went on the small office was getting buried in piles of papers. In what once was a desk, was now just a stack of invoices, addresses, and part order forms. When looking for past orders, the staff was just stuck, they could only dig through the papers and wish for some luck.
When the telephones rang, the dispatchers couldn’t find the phones. And when looking for the technicians, their whereabouts were unknown. When a job came in, assigning it was a joke, the dispatcher called every technician to see who was close. As efficiency went down, customer frustration went up.
The manager of the company knew something must be done. “This clutter and disorder must be undone”. He fired up his computer and was off with a click, searching through Google, his results came up quick. He searched “dispatch” and “locksmith” and “software” galore, but finding his answer was a quick and painless chore. At the top of each page a company would sit, “Real Time Manager” was the one that he picked.
It was the solution he had been looking for, to fix the company quick, moving everything online, would certainly do the trick. The need for stacks of papers and filing cabinets were gone. As every service was entered in the system, the filing would be done. Dispatchers no longer had to dig for the phones and with GPS Tracking, the locations of the technicians were known. With this knowledge in hand, arrivals were swift. And every locksmith service was performed efficient and quick.
The company was saved, the clutter was gone, the office was clean, and nothing was wrong. Past invoices were recorded and work histories were clear, finding past orders was nothing to fear. All accounting records were readily known, whether it was payments due or money that was owed. The business picked up and operations did grow, and to “Real Time Manager” the credit was owed.
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The position of a dispatcher has been utilized in many service fields over the decades. Dispatchers play a vital role in the Police and Fire Departments, Taxi Cab Companies, Truckers, Trains, and especially in Emergency Services. Their primary job is to act as a middleman and relay messages between people needing help or service and the company employees that provide the service.
Over the last decades, the role of a dispatcher has expanded from just operating phones in a call center. Depending on the field, the position now also entails the tracking of employees, merchandise, and company equipment on the computer. Many industries have incorporated GPS tracking into their service vehicles. This helps the dispatchers to see which employee is nearest to the service call, and should therefore be able to get their faster than the others. This kind of tracking also helps to keep employees honest and on tasks.
There is not one general training course for dispatchers, each field has their own individual training regiment that their future dispatchers must complete. This can include courses at the company in question and passing test for state or government certifications.
Naturally, a dispatcher job for Aircraft or emergency services requires more training and certification than a dispatching job for a pest control company.
Dispatchers are important for answering calls and customer questions. They arrange scheduling arrival and pickup times of merchandise. Their direction brings tow trucks to stranded motorist, ambulances to accident sites, police officers to 911 calls, and firemen to burning houses. All of these services and more are done through the dispensing of service request from callers to the providers through the aide of a dispatcher. Many of the dispatching departments have employees working the phones twenty four hours a day and seven days a week, to make sure your call is received.
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Online Service Management System
Real Time Manager is an Online Management System created to assist in managing your business and keep track of all of its operations. The software was originally tailored to the Locksmith profession, but has been expanded to include other service fields.
You cannot be everywhere at once. This is why Real Time Manager is essential to your service company. With the integration of Google maps, GPS enabled cell phones can be tracked within the system. You will be able to track your technicians and see their locations from services calls. By seeing their location, you can pinpoint which technician is nearest to an emergency service call, or who may be getting off course. You can communicate with your technicians through SMS messaging.
Filing and keeping track of paperwork is a tedious and time consuming mess. With Real Time Manager, file keeping is paperless and stored within the system. In the Real Time Manager System you can store employee records, customer records, invoices, service information, accounting information, and billing information. This will help eliminate the piles of papers on your desk and the need for numerous file cabinets to store all of the old invoices and employee records.
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Productivity Software
Anyone who has run a business or worked in an office knows that one of the biggest time consumers of the day is paperwork and filing. Finding names, phone numbers, and orders amongst the piles of papers on your desk is a job unto itself. How much usable space of your office is taken up with years of old papers in file cabinets? Every time you fill up one cabinet, you have to get another one. Or have stacks of file boxes. Increase your company’s productivity by making your filing system paperless.
With the Real Time Manager Productivity software you can move your employee and customer files online, thus eliminating the need to store numerous files and papers for each employee and client. Orders and invoices will also be entered and stored in the online management system. If you need to look up a past work order, you can look up that company and see all of the service calls your company has performed for them. No need to dig through files and hoping the last person who used the file put it back in the right spot.
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system and have the ability to be assigned to technicians. Google maps has been integrated into Real Time Manager, so that technicians with GPS enabled phones can be tracked in the system and assigned service calls nearby their geographical position.
A clean work environment is a more productive work area. Going paperless will remove a good deal of the clutter and let employees get more done. Having information at your fingertips will save time over looking through piles of paper and files. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Real Time Manager is a customizable field service software and can be tailored to your company’s service field.
Originally, Real Time Manager was tailored for the locksmith and towing service field. But from there, Real Time Manager has grown to include the many other service fields.
There is no reason to limit ourselves to just one or two service fields, when there are so many more out there that can utilize our service.
Each service field has default list of choices for services offered within that field, that you can use, not use, or add your own tasks to that service fields list.
The additions of service fields so far, include:
§ Air Conditioning Repair
§ Air Duct Cleaning
§ Alarms & Security Business’
§ Building Maintenance
§ Carpet Cleaning
§ Cleaning Companies
§ Courier Services
§ Electricians
§ Water Damage Restoration
§ Fire Damage Restoration
§ Furnace Repair & Maintenance
§ Garage Door Installation & Service
§ General Repair Services
§ Glass Replacement
§ Gutter Installation
§ Handyman Services
§ Home Remodeling and Repair
§ HVAC service
§ General Installations
§ Janitorial & Sanitation Services
§ Landscaping
§ Lawn Care & Maintenance
§ Locksmith
§ Maid Service
§ Network Installation
§ Office Machine Service
§ Painting
§ Pest Control
§ Plumbing
§ Pool & Spa Services
§ Property Management
§ Restoration Services
§ Roofing
§ Satellite Dish Installation
§ Septic Tank Cleaning
§ Security Service
§ Snow Removal
§ Tree Maintenance
§ Towing Services
§ Upholstery Cleaning
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Real Time Manager separates your users into four categories by default. You can also customize Real Time Manager to suit your individual needs. When you add more users you can incorporate more of your business in one comprehensive system and boost your efficiency!
User Groups:
Users:
Users can add and edit services, send emails or SMS to employees, find an estimate, view unpaid or closed reports, find services by date and backup the system.
Managers:
Managers are allowed all the same rights as users and can edit services that have been closed.
Admin:
Admins are allowed full access and are the only users allowed to view financial records.
Employee:
Employees are only allowed to view and edit their own jobs. You can have unlimited
Employees.
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Continuing from our last post , here is the rest of the Admin section.
Click image for a larger picture.
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Most of the setup of Real Time Manager will be handled with the features of the "Admin" Section.
Here is a listing of the available features.
Click image for a larger picture.
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