Online Service Management System
Real Time Manager is an Online Management System created to assist in managing your business and keep track of all of its operations. The software was originally tailored to the Locksmith profession, but has been expanded to include other service fields.
You cannot be everywhere at once. This is why Real Time Manager is essential to your service company. With the integration of Google maps, GPS enabled cell phones can be tracked within the system. You will be able to track your technicians and see their locations from services calls. By seeing their location, you can pinpoint which technician is nearest to an emergency service call, or who may be getting off course. You can communicate with your technicians through SMS messaging.
Filing and keeping track of paperwork is a tedious and time consuming mess. With Real Time Manager, file keeping is paperless and stored within the system. In the Real Time Manager System you can store employee records, customer records, invoices, service information, accounting information, and billing information. This will help eliminate the piles of papers on your desk and the need for numerous file cabinets to store all of the old invoices and employee records.
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Productivity Software
Anyone who has run a business or worked in an office knows that one of the biggest time consumers of the day is paperwork and filing. Finding names, phone numbers, and orders amongst the piles of papers on your desk is a job unto itself. How much usable space of your office is taken up with years of old papers in file cabinets? Every time you fill up one cabinet, you have to get another one. Or have stacks of file boxes. Increase your company’s productivity by making your filing system paperless.
With the Real Time Manager Productivity software you can move your employee and customer files online, thus eliminating the need to store numerous files and papers for each employee and client. Orders and invoices will also be entered and stored in the online management system. If you need to look up a past work order, you can look up that company and see all of the service calls your company has performed for them. No need to dig through files and hoping the last person who used the file put it back in the right spot.
Service calls will also be handled through the Real Time Manager system. Calls will be entered into the system and have the ability to be assigned to technicians. Google maps has been integrated into Real Time Manager, so that technicians with GPS enabled phones can be tracked in the system and assigned service calls nearby their geographical position.
A clean work environment is a more productive work area. Going paperless will remove a good deal of the clutter and let employees get more done. Having information at your fingertips will save time over looking through piles of paper and files. Customer satisfaction will also increase and your technicians will now be more time efficient in arriving to service calls.
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Real Time Manager is a customizable field service software and can be tailored to your company’s service field.
Originally, Real Time Manager was tailored for the locksmith and towing service field. But from there, Real Time Manager has grown to include the many other service fields.
There is no reason to limit ourselves to just one or two service fields, when there are so many more out there that can utilize our service.
Each service field has default list of choices for services offered within that field, that you can use, not use, or add your own tasks to that service fields list.
The additions of service fields so far, include:
§ Air Conditioning Repair
§ Air Duct Cleaning
§ Alarms & Security Business’
§ Building Maintenance
§ Carpet Cleaning
§ Cleaning Companies
§ Courier Services
§ Electricians
§ Water Damage Restoration
§ Fire Damage Restoration
§ Furnace Repair & Maintenance
§ Garage Door Installation & Service
§ General Repair Services
§ Glass Replacement
§ Gutter Installation
§ Handyman Services
§ Home Remodeling and Repair
§ HVAC service
§ General Installations
§ Janitorial & Sanitation Services
§ Landscaping
§ Lawn Care & Maintenance
§ Locksmith
§ Maid Service
§ Network Installation
§ Office Machine Service
§ Painting
§ Pest Control
§ Plumbing
§ Pool & Spa Services
§ Property Management
§ Restoration Services
§ Roofing
§ Satellite Dish Installation
§ Septic Tank Cleaning
§ Security Service
§ Snow Removal
§ Tree Maintenance
§ Towing Services
§ Upholstery Cleaning
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Real Time Manager separates your users into four categories by default. You can also customize Real Time Manager to suit your individual needs. When you add more users you can incorporate more of your business in one comprehensive system and boost your efficiency!
User Groups:
Users:
Users can add and edit services, send emails or SMS to employees, find an estimate, view unpaid or closed reports, find services by date and backup the system.
Managers:
Managers are allowed all the same rights as users and can edit services that have been closed.
Admin:
Admins are allowed full access and are the only users allowed to view financial records.
Employee:
Employees are only allowed to view and edit their own jobs. You can have unlimited
Employees.
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Continuing from our last post , here is the rest of the Admin section.
Click image for a larger picture.
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Most of the setup of Real Time Manager will be handled with the features of the "Admin" Section.
Here is a listing of the available features.
Click image for a larger picture.
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Continuing from yesterdays post on the icons used in Real Time Manager , here are some more icons and what purpose they serve.
Click image for a larger picture.
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Almost all programs use icons.This week we will be looking at what those icons are and what they stand for.
Click on image for a larger picture.
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I have been contacted by customers who could not add services to a certain zip code.
The cause of this was that, they had not added that zone to their service area.
To add any services to the Real Time Manager system, the area must be added to your company’s service zone. To do this go the “Admin” page and select the “Set/Edit Service Zone” button.
- Select you desired state from the drop down list.
- Select a Zone to view all of the cities that zone covers.
- If you want to be able to assign jobs to that zone, check the box next to the zone’s name and click the “Save Zones” button.
- Repeat this process to add all of the areas you want to provide service for.
- If you want to remove a zone you can easily check the check box for that zone and click the “Delete Select Zone” button.
Once you save a zone, you will be able to add services for the cities contained in that zone. Adding service areas must be done, so that you can later assign technicians to their service zones. The zones they can service will be limited to the zones you have saved on the “Set/Edit Service Zone” page.
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