Improve the efficiency of your Moving and Storage business with Real Time Manager. No matter the size of your company, Real Time Manager can help you manage service calls, employee data, client information, invoice history, billing information, and other service related details.
With Real Time Manager you can easily improve the organization of the company:
· Set up multiple users and control their permissions within the software.
· Setup the system for services across alternate time zones.
· Track past and present client information and service history.
· Maintain a service history of jobs completed by each mover.
· Dispatch Software gives you the control to assign team of movers to their next assignment.
· Manage company finances. Easily find records of payments, processed checks, and credit cards. See listings of employee commissions that are either due from the company or owed to the company.
· Quickly and easily send invoices to employees and clients.
· Real Time Manager utilizes Google Maps, so that the locations of service calls can be noted on a map.
· GPS enabled cell phones will allow you to track the location of moving teams and trucks.
· Built in SMS messaging will ease communication with the movers out in the field and their home office.
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Fast Find:
Fast Find: When you have many open jobs, you can search for a specific job by name, zip code, phone number, or invoice. All matching jobs will appear in the top section (gray heading).
Sections:
Any unassigned jobs will appear in an “Unassigned section”, where you can easily assign a service technician by selecting from a drop-down list of technicians then clicking the “Assign” button. If you select a tech who is not presently assigned to the zone for that job, you will have the option to add the tech to the zone.
Remaining jobs will appear in the blue “Past Due” section, the green “Live” section, or the orange expired section.
Job Status / Status Column:
Jobs that show a technician in the “Tech” column but show a status of “open” need to have the assignment to the tech confirmed by manually setting the status to assigned.
Dispatch Actions:
Each job can be acted upon by clicking the appropriate icon for that job. The available job actions are:
 | Assign Remainders – for partially completed jobs, remaining outstanding tasks can be assigned by clicking this icon. You can then schedule the date and time of the job, assign the new technician, set the job information to be sent to the new technician by SMS or email, and edit the content of the SMS or email before it is sent. |
 | View/Edit Service – Clicking the “V” icon will take you to the Edit Service Screen where you can view and edit all the details of the job. |
 | Update Payments |
 | Print Hard Copy |
 | Open in Google Maps |
 | Map Selected Tech / Service |
 | Distance Tool--Clicking the car icon will bring you to the Distance Tool / Get Directions Page. |
 | Add Task to selected tech / service |
 | Message |
 | Find Tech Location-- Track locations of technicians on a map in real time. |
 | Send SMS (Red=no SMS, Green=SMS enabled) |
 | Unassign Tech - Immediately unassign the tech from the job with a single click – the job will appear as unassigned in the dispatch in the unassigned section, where is can easily be assigned to another technician from the drop-down menu. |
Read more in depth information on Real Time Manager by reading our informational online user manual.
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Real Time Manager is a customizable online service management and dispatch software that can be tailored to fit numerous service industries. From its creation, Real Time Manager was designed to make keeping records and tracking employees easier for the managers of field service companies. The first version of the software was designed for the locksmith service and towing industries. The services available for those companies were pre-defined in the system. But as time went on, the software grew to a more customizable form that allows the user to define their company services in the system. This works out better for companies, since they do not have to be bound to a list of generalized tasks. The list of services can be as generic or as specialized as they see fit.
As business owners know, keeping communication between your dispatchers and the service technicians can be a job within itself. Real Time Manager can bridge that gap of lost communication between a dispatcher and a technician. Within Real Time Manager, information for new service calls are entered, and jobs are assigned to the an available technician out in the field. Dispatchers can use Real Time Manager to send SMS messages to the technicians to keep them updated about service calls and other related information. To make the job of the dispatcher easier, GPS technology has been utilized by Real Time Manager. Through the implementation of Google Maps, GPS enabled mobile phones can be tracked and used to obtain the locations of the technicians using them. This saves employee and customer time, by allowing dispatchers to assign the nearest available technician to the job. Being time efficient allows the technician to complete more jobs and hence make more money for the business.
Real Time Manager is an optimal means to organize and improve the efficiency of any locksmith, towing, plumbing, pest control, electrician, cleaning, restoration, landscaping, pool cleaning, and many other field service industries.
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Once upon a time in a far off land, there was a small locksmith company. The business was doing well and their client list was slowly growing larger and larger. As time went on the small office was getting buried in piles of papers. In what once was a desk, was now just a stack of invoices, addresses, and part order forms. When looking for past orders, the staff was just stuck, they could only dig through the papers and wish for some luck.
When the telephones rang, the dispatchers couldn’t find the phones. And when looking for the technicians, their whereabouts were unknown. When a job came in, assigning it was a joke, the dispatcher called every technician to see who was close. As efficiency went down, customer frustration went up.
The manager of the company knew something must be done. “This clutter and disorder must be undone”. He fired up his computer and was off with a click, searching through Google, his results came up quick. He searched “dispatch” and “locksmith” and “software” galore, but finding his answer was a quick and painless chore. At the top of each page a company would sit, “Real Time Manager” was the one that he picked.
It was the solution he had been looking for, to fix the company quick, moving everything online, would certainly do the trick. The need for stacks of papers and filing cabinets were gone. As every service was entered in the system, the filing would be done. Dispatchers no longer had to dig for the phones and with GPS Tracking, the locations of the technicians were known. With this knowledge in hand, arrivals were swift. And every locksmith service was performed efficient and quick.
The company was saved, the clutter was gone, the office was clean, and nothing was wrong. Past invoices were recorded and work histories were clear, finding past orders was nothing to fear. All accounting records were readily known, whether it was payments due or money that was owed. The business picked up and operations did grow, and to “Real Time Manager” the credit was owed.
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The position of a dispatcher has been utilized in many service fields over the decades. Dispatchers play a vital role in the Police and Fire Departments, Taxi Cab Companies, Truckers, Trains, and especially in Emergency Services. Their primary job is to act as a middleman and relay messages between people needing help or service and the company employees that provide the service.
Over the last decades, the role of a dispatcher has expanded from just operating phones in a call center. Depending on the field, the position now also entails the tracking of employees, merchandise, and company equipment on the computer. Many industries have incorporated GPS tracking into their service vehicles. This helps the dispatchers to see which employee is nearest to the service call, and should therefore be able to get their faster than the others. This kind of tracking also helps to keep employees honest and on tasks.
There is not one general training course for dispatchers, each field has their own individual training regiment that their future dispatchers must complete. This can include courses at the company in question and passing test for state or government certifications.
Naturally, a dispatcher job for Aircraft or emergency services requires more training and certification than a dispatching job for a pest control company.
Dispatchers are important for answering calls and customer questions. They arrange scheduling arrival and pickup times of merchandise. Their direction brings tow trucks to stranded motorist, ambulances to accident sites, police officers to 911 calls, and firemen to burning houses. All of these services and more are done through the dispensing of service request from callers to the providers through the aide of a dispatcher. Many of the dispatching departments have employees working the phones twenty four hours a day and seven days a week, to make sure your call is received.
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Improve the Response time of your Plumbing business with Real Time Manager. No matter the size of your company, Real Time Manager can help you keep track of service calls, employee data, client information, invoice history, billing information, and even more service related details.
With Real Time Manager you can easily organize the following parts of your company:
· Set up multiple users and control their user rights in the software.
· Adjust the system for services across different time zones.
· Keep track of previous and current clients and work history.
· Keep a service history of jobs performed by technicians.
· Dispatch Software gives you control of technician assignments.
· Manage your company’s accounting. Keep records of payments, process checks and credit cards. Track employee commissions, amounts due to, and amounts owed from company technicians.
· Invoice clients and customers.
· Monitor the locations of all services and the employees assigned to them.
· Real Time Manager integrates Google Maps, so that you can see the locations of current work sites from service calls.
· View live traffic conditions.
· Observe current employee locations with GPS enabled cell phones.
· Send SMS messages to your technicians out in the field.
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Locksmith Dispatch Software
From its original inception, Real Time Manager was designed to be software for locksmith dispatching. Where an operator at the call center or office would take service calls, look at available technicians listed on the screen, and assign a service technician to the job. From that point it has grown up to be so much more. Along with seeing a list of available technicians on the screen, the dispatcher can now see the location of said technician through the use of GPS technology integrated with Google Maps. With this feature, the dispatcher can now see which available technician is nearest to the location of the service call and assign them to the job.
In addition to being dispatching software, Real Time Manager also now manages employee information, client information, and company information. Combining attributes of both an address book and basic accounting information. Invoices, payments, commissions due, and commissions owed are kept track of within the Real Time Manager System.
There are other programs out there that handle one of these features on their own. But why buy 3 or more different programs, when you could get them all in one software package? Real Time Manager is configurable to many services fields, in addition to the Locksmith Service Industry.
Dispatch software can improve your company’s efficiency. By assigning the closest technician to the job, drive times will be reduced, allowing technicians to drive less and respond to more service calls.
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Control your business with the built in Dispatch Software of Real Time Manager.
With Real Time Manager’s integrated dispatch control, users can quickly view all scheduled services from the past, present, and future. Assign technicians to a job and review past assignments. If something happens on the job, you can easily review and see who was assigned to that service call. You can also track status of jobs: unassigned, scheduled, in progress, complete, in-complete, past due, etc.
Assigning a technician to a job is easy, as you just select an available technician from the area from a drop down list. Employee management is even simpler as you can invoice, communicate, and store all required information of each employee within the system.
The information for companies and clients is also easily storable and retrievable from the Real Time Manager field service management software. Keep track of past services performed, billing information, payments due, payment received, parts used, addresses, phone numbers, and so on.
Manage payments and other accounting details. Process credit card payments, manage technician payments and commissions, and view financial reports for technicians.
System administrators can set user rights for all of the various users of the Real Time Manager system. Technicians can be limited to only seeing the files and reports that pertain to their services performed.
View the Real Time Manager website for yourself at: Real Time Manager
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Admin
How Does The System Work?
The Real Time Manager system was designed from the ground up to be very user friendly. This help section was created to assist you in exploring all elements of this system and to allow you to fully benefit from the powerful tools we have included. After ordering Real Time Manager we will create your account. This includes your company information, a default or preferred service provider and local zones around the areas where you work. Adding additional work locations and service providers will be discussed later in this section.
Company Information:
Our specialists will customize Real Time Manager with your company’s unique properties and information. Changing your company name or creating a new company will result in the loss of your stored data, so please consult us with any issues regarding your company setup. If you want to use Real Time Manager with any other company, you will need to purchase an additional license. Information other than your company’s name can be changed without consulting us.
Our specialists will input your company name, service type, phone numbers, contact name and other information as part of your unique identity. Once you begin using Real Time Manager it is particularly important to setup your hours of operation, because scheduling and commission rates will be based on this information. If, on a specific day, your hours of operation are such that additional commission must be paid (generally this applies on weekends), then you must adjust your opening time for one minute past the starting hour.
Default Provider:
A default service provider will be created when you start using Real Time Manager. Whenever you add a new service you have the option of using the default provider or selecting a different provider.
Parts and Groups:
Inventory management and component pricing can be handled on the ‘Admin’ page under the “Parts And Group Lists” button. Parts are sorted by groups that can be edited or deleted if necessary.
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Homepage:
Your homepage is the center of your business. This screen will allow you to monitor every service and control them as needed. Every 30 seconds your screen will refresh keeping your list of active services updated in real time. You will know exactly what is happening at all times. This is what makes Real Time Manager the most powerful service monitoring system available.
Every service will fall under one of six tables on your homepage. The blue table lists “Live Services” where everything is going well. The green table lists “Past Due” services that are under 30 minutes past the ETA. The green table should be monitored closely. The red table lists “Expired” services that are more than 30 minutes past the ETA and require immediate attention.
The black table lists services that are unassigned. Services in the black table should be assigned as quickly as possible. The grey table lists services that are “In Progress”. Services that have not been completed on time, but are not in need of attention, should be moved here. Lastly, the
orange table lists upcoming appointments.
From the homepage you can edit the details of a service, bring up a map of the job area, print Out a hard copy of the job details, contact the employee responsible for a particular service
or view the payment information. Real Time Manager offers two easy-to-use ways to contact the sub-employee with the complete job information. First, you can send an SMS through the system. You can also choose to send an e-mail.
Tabs View:
The homepage displays all known services in one place. This includes services in process, live services, unassigned services, services that are past due (up to 30 minutes late) and services where the ETA has expired (more than 30 minutes late). This screen automatically updates and is the best way to monitor the operation of your business. If you prefer to keep all of the tabs on screen, you can click the “tabs” icon at the top of your screen. This will open an alternative overview of your business, you will always see the number of services in each category. Each tab can be opened to see a full list of services that fall under that category.
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