F.A.Q. (continued)
10. How do I change the commission?
Navigate to the “Admin” page and click on the “Sub/Employee” button. Then click the edit button next to the employee to change the commission rates.
11. If I forget my password, where can I retrieve or change it?
Real Time Manager makes it easy to retrieve a lost password. Simply click the “restore password” button on the login screen and enter a valid username. The corresponding password will be emailed to the user. Changing a user’s password requires that user to login and open the account page at the top-right of the screen. From here, you must click on the “change” button next to the current password.
12. How do I manage my inventory or change the price of a part?
Inventory management is handled on the “Admin” page under the “Parts And Group Lists.” Individual parts can be sorted into groups and the price of any part can be updated at any time.
13. How do I change my company information?
Company information can be updated on the “Admin” page. Please note that changing the name of company in Real Time Manager can result in the loss of stored data. Please consult us if the name of your company changes or if you start a new company, as additional licenses may be necessary.
14. What kind of reports can Real Time Manager generate?
Real Time Manager can generate reports on your sub-employees, sources, receptionists and clients. Real
Time Manager also generates detailed financial reports including: profit & loss summaries, breakdowns of
payment types used, commissions paid out, material costs and outstanding balances owed.
15. Can Real Time Manager keep track of overtime and late-night services?
Real Time Manager can handle adjustments in pay for overtime and late-night work. These rates depend on the rates charged by individual service providers. Service provider information can be viewed and updated from the “Admin” page if there is any inaccuracy.
16. How can I see where services are being provided?
Simply click the “Locate Services On Map” button on the “Services” menu.
17. Can Real Time Manager help me manage high security keys?
Yes! Real Time Manager stores your multi-lock IDs, multi-lock numbers and key-cuts in one convenient location. You can search by the key cut number, the employee who provided the service or the phone number of the client.
64bb95dc-3fad-439f-aed1-251deb2cdc42|0|.0
F.A.Q
1. How fast will my email or text message reach my employee?
As soon as you press the email or SMS button, your message will be sent to your employee. The time it takes to reach your employee is determined by the speed of the email service or cellular network.
2. Where does the service go after it’s cancelled?
After you cancel your service, it will appear in the cancelled services link. If you cancelled the service by mistake or need to recall it, simply navigate to the cancelled services page and click the edit button.
3. How do I delete a service provider or sub from the system?
To delete a service provider or sub from the system, navigate to the administrator page. To delete a service simply click on the “Delete Service” button and select the service. You cannot delete subs from the system because they need to be on record. If you would like to remove a specific sub from view, simply deactivate it.
4. Where and how do I edit a service?
To edit an active service click the edit tool on the homepage located in the farthest left column.
5. How do I re-assign a service after it has been cancelled?
To reassign a cancelled service navigate to the cancelled services page and select the sub employee. Find the service that you want to recall and click the edit link to reassign it.
6. How do I find a service?
If you know the zip code, phone number, customer name, or invoice number, enter any one of those into the search box located on the “Search For Services” page.
7. How do I reopen a closed report?
To reopen a closed report navigate to the “Closed Report” page and enter the date and sub information for the job. This can only be done by a manager or administrator.
8. Where does my backup go when I save it?
The backup is stored on an outsourced server and will be available for download to local storage. We keep only the latest version of your data. If more versions are needed, download your saved backups to your hard drive.
9. How do I restore my saved backup?
To restore your saved backup navigate to the “Backup” page and click the restore from backup button. The system will be restored according to the server maintenance schedule. To use your locally saved backup to restore your system contact dataservice@realtimemanger.net
c2ea9171-a15d-484c-ba38-8e16a9d3732c|0|.0
F.A.Q.
1. How fast will my email or text message reach my employee?
As soon as you press the email or SMS button, your message will be sent to your employee. The time it takes to reach your employee is determined by the speed of the email service or cellular network.
2. Where does the service go after it’s cancelled?
After you cancel your service, it will appear in the cancelled services link. If you cancelled the service by mistake or need to recall it, simply navigate to the cancelled services page and click the edit button.
3. How do I delete a service provider or sub from the system?
To delete a service provider or sub from the system, navigate to the administrator page. To delete a service simply click on the “Delete Service” button and select the service. You cannot delete subs from the system because they need to be on record. If you would like to remove a specific sub from view, simply deactivate it.
4. Where and how do I edit a service?
To edit an active service click the edit tool on the homepage located in the farthest left column.
5. How do I re-assign a service after it has been cancelled?
To reassign a cancelled service navigate to the cancelled services page and select the sub employee. Find the service that you want to recall and click the edit link to reassign it.
6. How do I find a service?
If you know the zip, phone, customer name or invoice number, enter any one of those into the search box located on the “Search for Services” page.
7. How do I reopen a closed report?
To reopen a closed report navigate to the “Closed Report” page and enter the date and sub information for the job. This can only be done by a manager or administrator.
8. Where does my backup go when I save it?
The backup is stored on an outsourced server and will be available for download to local storage. We keep only the latest version of your data. If more versions are needed, download your saved backups to your hard drive.
9. How do I restore my saved backup?
To restore your saved backup navigate to the “Backup” page and click the restore from backup button. The system will be restored according to the server maintenance schedule. To use your locally saved backup to restore your system contact dataservice@realtimemanger.net
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