The Top 10 Service Fields Real Time Manager is Perfect For.
In its first iteration, Real Time Manager was designed specifically with the Locksmith industry in mind. Since then it has evolved and can now be outfitted to different field service businesses. Each service industry has a set of preset service options, with the capability of customizing more tasks and choices.
The Top 10 Service Industries suited for Real Time Manager:
- The Locksmith Industry
- Cleaning Services—Office Cleaning, Maid Services, and Carpet Cleaning
- Moving and Storage Companies
- Plumbing
- Towing—Real Time Manager is preloaded with key-cut codes for various makes and models of vehicles and motorcycles.
- Restoration Services—Restoring items from Fire and Water Damage, mold cleanup, air duct cleanup
- Home Remodeling and Repair---Garage door installation, Gutter installation, painters, roofing, Satellite Dish installation, and other general installations.
- Pool and Spa Maintenance
- Septic Tank Cleaning
- Lawn and Grounds Maintenance—Gardening, Tree Service, landscaping
This is not to say that there are not other service fields that Real Time Manager is not suited for, these are just some highlights. Real Time Manager can be customized to meet the needs of most any field service industry.
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Real Time Manager is a customizable field service software and can be tailored to your company’s service field.
Originally, Real Time Manager was tailored for the locksmith and towing service field. But from there, Real Time Manager has grown to include the many other service fields.
There is no reason to limit ourselves to just one or two service fields, when there are so many more out there that can utilize our service.
Each service field has default list of choices for services offered within that field, that you can use, not use, or add your own tasks to that service fields list.
The additions of service fields so far, include:
§ Air Conditioning Repair
§ Air Duct Cleaning
§ Alarms & Security Business’
§ Building Maintenance
§ Carpet Cleaning
§ Cleaning Companies
§ Courier Services
§ Electricians
§ Water Damage Restoration
§ Fire Damage Restoration
§ Furnace Repair & Maintenance
§ Garage Door Installation & Service
§ General Repair Services
§ Glass Replacement
§ Gutter Installation
§ Handyman Services
§ Home Remodeling and Repair
§ HVAC service
§ General Installations
§ Janitorial & Sanitation Services
§ Landscaping
§ Lawn Care & Maintenance
§ Locksmith
§ Maid Service
§ Network Installation
§ Office Machine Service
§ Painting
§ Pest Control
§ Plumbing
§ Pool & Spa Services
§ Property Management
§ Restoration Services
§ Roofing
§ Satellite Dish Installation
§ Septic Tank Cleaning
§ Security Service
§ Snow Removal
§ Tree Maintenance
§ Towing Services
§ Upholstery Cleaning
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Real Time Manager Can Be Outfitted to These Service Fields
In the beginning, Real Time Manager was outfitted for the locksmith service field. But limiting the scope to only one field greatly decreases the potential clients that the Real Time Manager software could provide service for. To remedy this situation, Real Time Manager has now been outfitted to cater to a wide variety of service fields. Each service will have a selection of service requests that are a part of the selected industry.
The additions so far, have come to include:
- Air Conditioning Repair
- Air Duct Cleaning
- Alarms & Security Business’
- Building Maintenance
- Carpet Cleaning
- Cleaning Companies
- Courier Services
- Electricians
- Fire & Water Damage Restoration
- Furnace Repair & Maintenance
- Garage Door Installation & Service
- General Repair Services
- Glass Replacement
- Gutter Installation
- Handyman Services
- Home Remodeling and Repair
- HVAC service
- General Installations
- Janitorial & Sanitation Services
- Landscaping
- Lawn Care & Maintenance
- Locksmith
- Maid Service
- Network Installation
- Office Machine Service
- Painting
- Pest Control
- Plumbing
- Pool & Spa Services
- Property Management
- Roofing
- Satellite Dish Installation
- Septic Tank Cleaning
- Security Service
- Snow Removal
- Tree Maintenance
- Towing Services
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When you want to add a new employee to your Real Time Manager System, there are a couple of different paths that go to the same place. If you have Administrator access you can mouse over the “Admin” tab to scroll down and select “Add New Tech”. Or you can click the “Admin” tab, which will take you to the Administration page. From there you can select “Add A New Sub-Employee”.
From this page you will go to the “ADD NEW SUB EMPLOYEE” page.(Click link for Image)
On this page you will enter the data on your new employee, such as:
- First Name and Last Name
- Address, City, Zip, State, and Country
- Phone Numbers
- Company they work for and Job Title.
- You will enter their commission information. Percentages taken out for different payment types. Amount of extra commission added for after hour night jobs.
- Whether the employee will handle the payments, and if so what types if not all.
When you are done entering the employee’s information, just click on the “ADD NEW EMPLOYEE” button on the right side of the page. To begin using this employee you must add them to a work zone or zones. Go back to the “ADMINISTRATION” page and select “ASSIGN EMPLOYEE TO ZONE”. On this page select a state in the drop down box and check the desired Cities. Below the city section you will see a list of all employees already in the group and below it a list of all available employees. After selecting a city, click on the name of the employee you want to add to that city’s group and click on the “Add Employee To Group” button. Once they are assigned to a city, you can begin assigning jobs in the area to the employee.
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Security:
We have incorporated an extremely strong security application to keep your business safe. Each company has its own validation process and its own gateway through which it accesses Real Time Manager. Our high-level encryption strongly deters any unwanted visitors from ever accessing your information. We also provide the option of adding a secure line, meaning that all of your system information and data will undergo further encryption.
Each user has rights defined by their user category. There are four basic categories: restricted, user, manager and admin. By default, there will be one admin in the system with a password that will be provided to you upon creating an account. For security reasons, the default admin cannot change its status to any other user type. It is recommended that you change your password after receiving your information from us. This assures maximum protection for you. Remember, that you are the only one who holds the key to your business, so keeping your password private is very important.
As the admin, you can add users and assign them a level of status allowing them specific rights. Each user’s status will define what part of the system they will have access to. Some examples of the rights and restrictions that user groups can have include:
Restricted User:
Restricted users can only add new services.
Users:
Users can add and edit services, send emails or SMS to employees, find an estimate, view unpaid or closed reports, find services by date and backup the system.
Managers:
Managers are allowed all the same rights as users and can edit services that have been closed.
Admin:
Admin are allowed full access and are the only users allowed to view financial records.
Each user can use the controls in the top right of Real Time Manager to edit their email address, security question and password. The admin link will direct you to the admin control
panel where you can view the status of all users, change a user’s status or delete a user. Selecting the “Users” link will guide you to a page where you can add to or edit the users list.
For security purposes, all user passwords are personal and cannot be viewed by the admin. If a password is lost or forgotten that user can use the “reset password” tool located at the login screen.
As admin, the only way to change another user’s password, is to change the user’s email to your personal email and then use the “password reset” tool with their username. The new password will be sent to your personal email account allowing you to access their account.
Login Report:
Login reports are created for the admin to review. This is done so that you can keep track of
the users logging in, the IP address they logged in from, the time of day and their activity. You can use this tool to monitor your users and adjust their security level if needed. Your login report will also include fraudulent attempts to login to the system. Any failed login attempts will be recorded for your review. You will know if an unwanted guest is attempting to gain access to your system, After five failed login attempts, a computer will be blocked from logging in for 45 minutes. An admin can unblock any users that have been blocked.
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