Real Time Manager is a customizable online service management and dispatch software that can be tailored to fit numerous service industries. From its creation, Real Time Manager was designed to make keeping records and tracking employees easier for the managers of field service companies. The first version of the software was designed for the locksmith service and towing industries. The services available for those companies were pre-defined in the system. But as time went on, the software grew to a more customizable form that allows the user to define their company services in the system. This works out better for companies, since they do not have to be bound to a list of generalized tasks. The list of services can be as generic or as specialized as they see fit.
As business owners know, keeping communication between your dispatchers and the service technicians can be a job within itself. Real Time Manager can bridge that gap of lost communication between a dispatcher and a technician. Within Real Time Manager, information for new service calls are entered, and jobs are assigned to the an available technician out in the field. Dispatchers can use Real Time Manager to send SMS messages to the technicians to keep them updated about service calls and other related information. To make the job of the dispatcher easier, GPS technology has been utilized by Real Time Manager. Through the implementation of Google Maps, GPS enabled mobile phones can be tracked and used to obtain the locations of the technicians using them. This saves employee and customer time, by allowing dispatchers to assign the nearest available technician to the job. Being time efficient allows the technician to complete more jobs and hence make more money for the business.
Real Time Manager is an optimal means to organize and improve the efficiency of any locksmith, towing, plumbing, pest control, electrician, cleaning, restoration, landscaping, pool cleaning, and many other field service industries.
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Once upon a time in a far off land, there was a small locksmith company. The business was doing well and their client list was slowly growing larger and larger. As time went on the small office was getting buried in piles of papers. In what once was a desk, was now just a stack of invoices, addresses, and part order forms. When looking for past orders, the staff was just stuck, they could only dig through the papers and wish for some luck.
When the telephones rang, the dispatchers couldn’t find the phones. And when looking for the technicians, their whereabouts were unknown. When a job came in, assigning it was a joke, the dispatcher called every technician to see who was close. As efficiency went down, customer frustration went up.
The manager of the company knew something must be done. “This clutter and disorder must be undone”. He fired up his computer and was off with a click, searching through Google, his results came up quick. He searched “dispatch” and “locksmith” and “software” galore, but finding his answer was a quick and painless chore. At the top of each page a company would sit, “Real Time Manager” was the one that he picked.
It was the solution he had been looking for, to fix the company quick, moving everything online, would certainly do the trick. The need for stacks of papers and filing cabinets were gone. As every service was entered in the system, the filing would be done. Dispatchers no longer had to dig for the phones and with GPS Tracking, the locations of the technicians were known. With this knowledge in hand, arrivals were swift. And every locksmith service was performed efficient and quick.
The company was saved, the clutter was gone, the office was clean, and nothing was wrong. Past invoices were recorded and work histories were clear, finding past orders was nothing to fear. All accounting records were readily known, whether it was payments due or money that was owed. The business picked up and operations did grow, and to “Real Time Manager” the credit was owed.
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The position of a dispatcher has been utilized in many service fields over the decades. Dispatchers play a vital role in the Police and Fire Departments, Taxi Cab Companies, Truckers, Trains, and especially in Emergency Services. Their primary job is to act as a middleman and relay messages between people needing help or service and the company employees that provide the service.
Over the last decades, the role of a dispatcher has expanded from just operating phones in a call center. Depending on the field, the position now also entails the tracking of employees, merchandise, and company equipment on the computer. Many industries have incorporated GPS tracking into their service vehicles. This helps the dispatchers to see which employee is nearest to the service call, and should therefore be able to get their faster than the others. This kind of tracking also helps to keep employees honest and on tasks.
There is not one general training course for dispatchers, each field has their own individual training regiment that their future dispatchers must complete. This can include courses at the company in question and passing test for state or government certifications.
Naturally, a dispatcher job for Aircraft or emergency services requires more training and certification than a dispatching job for a pest control company.
Dispatchers are important for answering calls and customer questions. They arrange scheduling arrival and pickup times of merchandise. Their direction brings tow trucks to stranded motorist, ambulances to accident sites, police officers to 911 calls, and firemen to burning houses. All of these services and more are done through the dispensing of service request from callers to the providers through the aide of a dispatcher. Many of the dispatching departments have employees working the phones twenty four hours a day and seven days a week, to make sure your call is received.
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1) Less Paperwork—With the majority of your company service calls and records kept online, there will be less need for sorting, filing, and storing piles of paper. You could also gain a savings on the amount of printer ink and copier toner, as your staff will be going through less paper.
2) Organize Operations—With online system like Real Time Manager, you can enter service calls online and from there assign it to an available technician.
3) Contact Information—Store pertinent information about employees and clients. No more need to fumble through an address book or rolodex.
4) Communication—Send SMS mass or individual messages to your technicians.
5) GPS Tracking—“Have you always wanted to know where your employees were?” Will now you can. Real Time Manager has integrated Google Maps to enable your company to track its employees through the use of GPS enabled phones. This will give employers insight into the location of their technicians and also save time on service calls, as the nearest free tech can be assigned the job within the online management system.
6) Payment—Keep record of invoices and payment information. Track who owes the company money or who the company owes money.
7) Inventory Control-- Keep track of parts and inventory sold to or by technicians.
8) History—Easily look at all of the services provided to a client, rather than digging through their paper file for service records.
9) Online Storage and Backup—Files will be stored online at the provider’s servers. If the company computers go down, the files will not be lost. Backup will be done by the provider automatically and by request of the company.
10) Online—Since everything will be handled online, all that is really needed on the company’s end is a computer and an internet connection. The company will not need to invest in servers and high end computers, as that service will come from the provider.
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Just some more ways Real Time Manager helps you manage your business, Locate job sites, and track your security key customers.
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