1) Less Paperwork—With the majority of your company service calls and records kept online, there will be less need for sorting, filing, and storing piles of paper. You could also gain a savings on the amount of printer ink and copier toner, as your staff will be going through less paper.
2) Organize Operations—With online system like Real Time Manager, you can enter service calls online and from there assign it to an available technician.
3) Contact Information—Store pertinent information about employees and clients. No more need to fumble through an address book or rolodex.
4) Communication—Send SMS mass or individual messages to your technicians.
5) GPS Tracking—“Have you always wanted to know where your employees were?” Will now you can. Real Time Manager has integrated Google Maps to enable your company to track its employees through the use of GPS enabled phones. This will give employers insight into the location of their technicians and also save time on service calls, as the nearest free tech can be assigned the job within the online management system.
6) Payment—Keep record of invoices and payment information. Track who owes the company money or who the company owes money.
7) Inventory Control-- Keep track of parts and inventory sold to or by technicians.
8) History—Easily look at all of the services provided to a client, rather than digging through their paper file for service records.
9) Online Storage and Backup—Files will be stored online at the provider’s servers. If the company computers go down, the files will not be lost. Backup will be done by the provider automatically and by request of the company.
10) Online—Since everything will be handled online, all that is really needed on the company’s end is a computer and an internet connection. The company will not need to invest in servers and high end computers, as that service will come from the provider.
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SMS Messaging
With the Real Time Manager service management software you can keep in contact with your employees and customers with SMS messages. Messages can be customized to the information they display about the client or employee and the events within the system they are sent out for.
You can program a thank you message to go out to your clients once a job has been paid for and closed. Receipts for services paid can be sent out. Clients can also be alerted to status changes of the service. Messages can be sent to notify the client of job assignments, cancellations, appointments, deletions, forwarding, open jobs, and level of processing. Service updates can be sent out to technicians in the field.
To enable SMS messaging for your employees, when entering them into the system, you must supply their cell phone number into the profile page and select their service carrier. The major cell phone service carriers are supported.
If you have no need for SMS messaging or just do not want to use it, you can turn off. It all depends on the type of business you run and how big of an operation it is. But, ultimately SMS messaging is a great convenience you can offer to your employees and your clients.
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With Real Time Manager, you can view graphs related to your declined jobs, referral sources, and Day/Night Services. From this point you can see where you need to improve or try something different to help your business. Real Time Manager also gives you the ability to send SMS messages to your employees, contacts, and customers. This is one way to always stay in communication.
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