F.A.Q
1. How fast will my email or text message reach my employee?
As soon as you press the email or SMS button, your message will be sent to your employee. The time it takes to reach your employee is determined by the speed of the email service or cellular network.
2. Where does the service go after it’s cancelled?
After you cancel your service, it will appear in the cancelled services link. If you cancelled the service by mistake or need to recall it, simply navigate to the cancelled services page and click the edit button.
3. How do I delete a service provider or sub from the system?
To delete a service provider or sub from the system, navigate to the administrator page. To delete a service simply click on the “Delete Service” button and select the service. You cannot delete subs from the system because they need to be on record. If you would like to remove a specific sub from view, simply deactivate it.
4. Where and how do I edit a service?
To edit an active service click the edit tool on the homepage located in the farthest left column.
5. How do I re-assign a service after it has been cancelled?
To reassign a cancelled service navigate to the cancelled services page and select the sub employee. Find the service that you want to recall and click the edit link to reassign it.
6. How do I find a service?
If you know the zip code, phone number, customer name, or invoice number, enter any one of those into the search box located on the “Search For Services” page.
7. How do I reopen a closed report?
To reopen a closed report navigate to the “Closed Report” page and enter the date and sub information for the job. This can only be done by a manager or administrator.
8. Where does my backup go when I save it?
The backup is stored on an outsourced server and will be available for download to local storage. We keep only the latest version of your data. If more versions are needed, download your saved backups to your hard drive.
9. How do I restore my saved backup?
To restore your saved backup navigate to the “Backup” page and click the restore from backup button. The system will be restored according to the server maintenance schedule. To use your locally saved backup to restore your system contact dataservice@realtimemanger.net
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