F.A.Q. (continued)
10. How do I change the commission?
Navigate to the “Admin” page and click on the “Sub/Employee” button. Then click the edit button next to the employee to change the commission rates.
11. If I forget my password, where can I retrieve or change it?
Real Time Manager makes it easy to retrieve a lost password. Simply click the “restore password” button on the login screen and enter a valid username. The corresponding password will be emailed to the user. Changing a user’s password requires that user to login and open the account page at the top-right of the screen. From here, you must click on the “change” button next to the current password.
12. How do I manage my inventory or change the price of a part?
Inventory management is handled on the “Admin” page under the “Parts And Group Lists.” Individual parts can be sorted into groups and the price of any part can be updated at any time.
13. How do I change my company information?
Company information can be updated on the “Admin” page. Please note that changing the name of company in Real Time Manager can result in the loss of stored data. Please consult us if the name of your company changes or if you start a new company, as additional licenses may be necessary.
14. What kind of reports can Real Time Manager generate?
Real Time Manager can generate reports on your sub-employees, sources, receptionists and clients. Real
Time Manager also generates detailed financial reports including: profit & loss summaries, breakdowns of
payment types used, commissions paid out, material costs and outstanding balances owed.
15. Can Real Time Manager keep track of overtime and late-night services?
Real Time Manager can handle adjustments in pay for overtime and late-night work. These rates depend on the rates charged by individual service providers. Service provider information can be viewed and updated from the “Admin” page if there is any inaccuracy.
16. How can I see where services are being provided?
Simply click the “Locate Services On Map” button on the “Services” menu.
17. Can Real Time Manager help me manage high security keys?
Yes! Real Time Manager stores your multi-lock IDs, multi-lock numbers and key-cuts in one convenient location. You can search by the key cut number, the employee who provided the service or the phone number of the client.
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