SMS Messaging
With the Real Time Manager service management software you can keep in contact with your employees and customers with SMS messages. Messages can be customized to the information they display about the client or employee and the events within the system they are sent out for.
You can program a thank you message to go out to your clients once a job has been paid for and closed. Receipts for services paid can be sent out. Clients can also be alerted to status changes of the service. Messages can be sent to notify the client of job assignments, cancellations, appointments, deletions, forwarding, open jobs, and level of processing. Service updates can be sent out to technicians in the field.
To enable SMS messaging for your employees, when entering them into the system, you must supply their cell phone number into the profile page and select their service carrier. The major cell phone service carriers are supported.
If you have no need for SMS messaging or just do not want to use it, you can turn off. It all depends on the type of business you run and how big of an operation it is. But, ultimately SMS messaging is a great convenience you can offer to your employees and your clients.
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