The User Views in Real Time Manager
From within Real Time Manager, you can manage the dispatching of your employees and technicians. One can add jobs to the system, see which jobs are available to be assigned, as well as which all are already assigned. The page you see and what you can do is dependent upon your role inside of the system.
The most basic view is that of the Agent. The page they are allowed to see is supplied only with a message board, a GOOGLE search box, and a link button to add services into the system. They will not see the default dispatch page when logging on to the system.
If you are an admin or other privileged user, you will see the default dispatch page with the ability to change between page views from the “Service Center” tab. On the default page you will see the assignment status of the job, either assigned or unassigned. The appointment time and estimated time of arrival. And those jobs which have gone past the estimated arrival time.
The next view option is that of “Tabs View”, it is much more efficient in that you can look at only the section you are interested in seeing. Each section is viewable by a tab menu, with it’s own labeled tab.
Next is the “Scheduler Dispatch” view, which is a kind of calendar view. From it, one can view the dates and times of their appointments on a calendar grid. As well as the other status attributes.
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